Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
2
Cheap knobs!
on April 6, 2020
Posted by: Clandestine
[This review was collected as part of a promotion.] The knobs should last a bit longer than 3 1/2 months! Maybe metal would be a better alternative to the cheap plastics.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 7, 2020
Hello Clandestine.
We appreciate you taking a moment to share this feedback and apologize for the quality concerns you have experienced. This is certainly not the impression we aim to make.
At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We appreciate you taking a moment to share this feedback and apologize for the quality concerns you have experienced. This is certainly not the impression we aim to make.
At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
great stove
on April 3, 2020
Posted by: joeskitchen
[This review was collected as part of a promotion.] its working great. heat food really quick. It looks great in my kitchen
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great stovetop
on March 29, 2020
Posted by: Francejg
[This review was collected as part of a promotion.] Been using g it for about a month and so far everything works great
Written by a customer while visiting frigidaire.com
Customer Rating
4
Cheap knobs
on March 27, 2020
Posted by: NunnG89
[This review was collected as part of a promotion.] First time using the cooktop and one of the knobs cracked mid way the shaft. And yes, I'm a regular gas user.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Easy to clean
on March 27, 2020
Posted by: Cliffcheck
[This review was collected as part of a promotion.] The Burners are very well made, just a solid heavy design. Easy to remove means easy to clean!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Could be better
on March 24, 2020
Posted by: Cook lover
[This review was collected as part of a promotion.] Bought this just a few months ago hoping it will be as good as other Frigidaire appliances I own. Sorry to say, I’m very disappointed with this one. The knobs broke, literally broke after a month of use. Now, I have to turn with a knife The pilot gets clogged for any reason. It is a stovetop just for sitting pretty in the kitchen, not for cooking.
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 25, 2020
Hello, Cook lover! Thank you for your feedback! We sincerely apologize for your experience with you cooktop. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. We have sent you an email regarding you concern. We would like to see how we can assist. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Weak plastic knobs
on March 22, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] At the second use onda of the knobs broke because the interior is plastic!!!
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 24, 2020
Hello, Carmen Cruz! Thank you for your feedback! We are sorry to hear about your experience with your cooktop knobs. We would like to see how we can help. We have sent you an email in regards to your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not functioning well
on March 20, 2020
Posted by: Puffyernest
[This review was collected as part of a promotion.] I bought this along with my new home, first owner, less than 6 months ago and it’s already not functioning well. I called in and a technician was sent to come check it out and two days later, it’s same issue all over again. Cooker not lighting up when you turn it on.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 23, 2020
Hi, Puffyernest!
Thank you for reaching out with your concerns! We would be happy to help. Based on the notes from the technician who came out previously, the issue was that the burner was blocked by debris and needed to be cleaned. Please follow the instructions in the following video (beginning at 0:30) to clean the burner head and ignition port: https://youtu.be/l-UMweSyggs. If the issue continues, you can contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST for further assistance!
Best,
Ashton
Thank you for reaching out with your concerns! We would be happy to help. Based on the notes from the technician who came out previously, the issue was that the burner was blocked by debris and needed to be cleaned. Please follow the instructions in the following video (beginning at 0:30) to clean the burner head and ignition port: https://youtu.be/l-UMweSyggs. If the issue continues, you can contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST for further assistance!
Best,
Ashton
Written by a customer while visiting frigidaire.com