Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
3
works Great; cheap details.
on May 4, 2020
Posted by: RCasey
The knobs are plastic; and in less than a year two of them have broken on the inside. Called for replacement; they are backordered by more than a month so... sounds like an issue. for Stainless Steel; the finish is fragile and easily scratched. There's also a learning curve to know Where to put a pan to ensure you're over the burner; but it functions well.
Response from frigidaire.comBy Online Outreach Specialist, May 7, 2020
Hey, RCasey! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks great, works well, cleans up nicely!
on April 30, 2020
Posted by: joemay
[This review was collected as part of a promotion.] Easy lighting and looks great. I do wish the size of the burners was varied from front to back, both front burners are large and both back are small so you must use your small cookware in the back which can be annoying at times. It does clean up well even with simple cleaning products. Cleans up wonderfully with stainless steel cleaners. We did have one of the knobs break and would spin 360. The knobs are plastic and it simply got out of round for no reason.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Cooktop!
on April 30, 2020
Posted by: ArletteB
[This review was collected as part of a promotion.] I recently bought a new build and the appliances were already in the home. I have never owned Frigidaire appliances but I must say I am very happy with my cooktop.
Written by a customer while visiting frigidaire.com
Customer Rating
5
now i am cooking with gas
on April 30, 2020
Posted by: campingsnowman
[This review was collected as part of a promotion.] we bought this in November, but i just installed it in march. We had a Jennair and replaced it, love the way it cooks and the adjustments are so mice on how much heat we have. I would recommend this to anyone. I installed it my self was a breeze.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Features
on April 29, 2020
Posted by: Amester36
[This review was collected as part of a promotion.] This was installed in our new home.
Knobs are easy to use, flame circumference is great. I do find the range hard to clean or keep clean.
Knobs are easy to use, flame circumference is great. I do find the range hard to clean or keep clean.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Knobs
on April 27, 2020
Posted by: Jamfx
The cooktop is great other than every knob has already cracked on the stem on the back. Very cheap plastic and the slightest pressure will crack them. Then they are useless.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, May 1, 2020
Hello Jamfx.
We regret to learn that you have had trouble with the knobs on your cooktop. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Reviewing your account, we are thankful that you reached out to our customer service team directly and that a resolution was provided for you.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We regret to learn that you have had trouble with the knobs on your cooktop. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Reviewing your account, we are thankful that you reached out to our customer service team directly and that a resolution was provided for you.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Easy To Clean!
on April 25, 2020
Posted by: JonathonJ
[This review was collected as part of a promotion.] I've been using the cook top for over 2 months now and have been very satisfied!.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 29, 2020
Hi JonathonJ.
We are delighted to learn that you are enjoying your new gas cooktop so much!
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We are delighted to learn that you are enjoying your new gas cooktop so much!
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Bad experience with cooktop, but good service!
on April 24, 2020
Posted by: Anonymous
I bought this cooktop around Feb 2020, but all 4 knobs melt and broke 1 month after I used it. I called the technical for the replacement, they did the great job to send out the part. I hope the new knob will last longer. Otherwise, I have to change the cooktop.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, April 29, 2020
Hello, Jen Chen.
Welcome to the home to our Frigidaire family. We are so happy you are with us. We apologize you had this experience, however, it was our pleasure to assist you in this matter. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Welcome to the home to our Frigidaire family. We are so happy you are with us. We apologize you had this experience, however, it was our pleasure to assist you in this matter. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com