Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
2
Knobs Knobs Knobs
on March 5, 2022
Posted by: Knobattacksosad
[This review was collected as part of a promotion.] Love this stove. It's a 5 star all the way except that the knobs are easily broken which is a big disappointment since that's what we touch mainly.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist , March 7, 2022
Thank you for reaching out! We’re disappointed to learn about your knobs breaking. We’re sure these are issues we can help you with. We want to communicate with you through email to gather more information. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs
on March 4, 2022
Posted by: buddyann
I am very disappointed with the Knobs as one broke the first month i had it . I have tried to replace it for months but cant seem the right one . I am moving at the end of the month and really want to replace it for the new owners , please help
Response from frigidaire.comBy Briana , Online Outreach Specialist , March 7, 2022
Hello, buddyann! Thank you for sharing your review with us. We are sorry to hear about your concerns regarding your cooktop knobs. We would like to see how we can turn things around for you. We have sent you an email to gather additional information. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Quality Burner Control Knobs
on March 4, 2022
Posted by: Broken knob 2022
[This review was collected as part of a promotion.] 90 days after install I have one broken knob and one cracked ready to fail. Poor design. First bad experience with Frigidaire in 50 years as customer!
Response from frigidaire.comBy Briana , Online Outreach Specialist , March 7, 2022
Hello, Valued Consumer! Thank you for sharing your concerns with us. We are sorry to hear that you have not had the best experience with your cooktop knobs. We would like to see how we can turn things around for you. We have sent you an email to gather additional details regarding your concerns. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
on March 4, 2022
Posted by: billybob21
[This review was collected as part of a promotion.] it works great just hard to adjust the flames low enough
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs are very cheap
on February 28, 2022
Posted by: Spiral78
[This review was collected as part of a promotion.] Knobs on this stove are plastic and cheaply made. Two of ours cracked and broke within 2 months. Very scary as it was hard to turn the gas off once that happened. We had to remove them completely so they didn't accidentally turn on and let the gas release.
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 2, 2022
Hello, Spiral78! Thank you for sharing your concerns with us regarding your cooktop knobs. We would like to see how we can turn things around for you. We have sent you an email to gather additional details. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good product but the knobs are broken so easy..
on February 26, 2022
Posted by: Wlfff989
Have been using this for 3 years.. nothing to complain except all the knobs break and replaced. Now, all the replaced knobs are broken again…
Response from frigidaire.comBy Online Outreach Specialist, February 28, 2022
Oh no, Wlfff989! We're sorry to hear that the knobs on your cooktop are broken again and would like to see what we can do to help.
Please be on the lookout for an email from us shortly to discuss further. ~Courtney
Please be on the lookout for an email from us shortly to discuss further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works Well, Knobs Break
on February 19, 2022
Posted by: salayian
[This review was collected as part of a promotion.] The unit itself works very well and is very easy to clean. It looks very nice in my kitchen and the continuous grate makes it very convenient to have multiple pots/pans going at the same time, also for using a griddle. My only complaint is the plastic knobs - we've had the cooktop for 2 years and the knobs used most frequently broke and are currently being held together with duck tape. Very disappointing considering the cost of this cooktop.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, February 21, 2022
Hello, Salayian! We’re happy to learn the cooktop works very well and is easy to clean. For cooktop knobs, we’d like to gather additional information and work with you through email. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality knobs
on February 16, 2022
Posted by: PHink
Poor quality knobs that break with very little pressure. Very expensive to replace. A safety issue that needs to be addressed.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, February 17, 2022
Hello, PHink. We’re not happy to learn about the issue of your cooktop’s knobs. We'd like the opportunity to rebuild your confidence and explore some options to address your concerns. We have sent you an email directly and look forward to working with you on a quick resolution. -Derrick
Written by a customer while visiting frigidaire.com