Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
4
Great Cooktop - Defective Control Knobs
on January 30, 2020
Posted by: jjstager2
I bought this cook top two months ago and I love it! Easy to clean & plenty of heat for large items, yet minimal heat for small items when you need minimal heat.
Unfortunately, like a review below, one of my control knobs cracked and needed replacement. Frigidaire was great about sending a no-cost replacement. But I worry that I am not the only one to have this problem and the unit is only 2 months old.
I got it at a great price at Lowes and am otherwise really happy with this cooktop.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Knobs
on April 27, 2020
Posted by: Jamfx
The cooktop is great other than every knob has already cracked on the stem on the back. Very cheap plastic and the slightest pressure will crack them. Then they are useless.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, May 1, 2020
Hello Jamfx.
We regret to learn that you have had trouble with the knobs on your cooktop. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Reviewing your account, we are thankful that you reached out to our customer service team directly and that a resolution was provided for you.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We regret to learn that you have had trouble with the knobs on your cooktop. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Reviewing your account, we are thankful that you reached out to our customer service team directly and that a resolution was provided for you.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very poorly made materials
on July 6, 2020
Posted by: Fanus
We have this cooktop gas is very poorly made . We used it for a week and it all started to get burned by itself .
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 21, 2020
Hello, Fanus!
Thank you for your feedback. We sincerely apologize for your experience with your cooktop burning itself. . Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Thank you for your feedback. We sincerely apologize for your experience with your cooktop burning itself. . Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor knobs...continue to break
on October 5, 2020
Posted by: Christie5
All knobs have cracked and broke. Cooktop is less than a year old
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 14, 2020
Hello, Christie5.
Thank you for reaching our to us about your knobs. We deeply apologize for your experience with your knobs. However, we are happy to see we were able to assist you. Should you have any other questions or concerns, please contact us by chatting or calling 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST. -R'Shaye
Thank you for reaching our to us about your knobs. We deeply apologize for your experience with your knobs. However, we are happy to see we were able to assist you. Should you have any other questions or concerns, please contact us by chatting or calling 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Brand New and Broke Already
on April 7, 2021
Posted by: KLCONE
[This review was collected as part of a promotion.] We purchased our new home in June of 2020, it’s now April of 2021 and 3 out of 4 knobs are split, cracked and broken... it looks great, but I very poorly built. If you want your cooktop to last any longer than a month DONT purchase this one...
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 20, 2021
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred with these concerns.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap knobs.
on April 26, 2021
Posted by: Unhappy Mom 2021
I have had this cooktop installed for less than a month. One knob cracked just like the photos other users shared. Why can’t we create a more sturdy component Frigidaire!! It is unfortunate that an otherwise good product is lessened to the quality of the crummy plastic control knobs. I would like Frigidaire to respond with a valid reason why this component cannot be made of a higher quality material.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, May 3, 2021
Hello there! We apologize for any disappointment the knobs to this unit have caused you and thank you for bringing it to our attention. Your comments are vital to us in improving future appliances. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Tired of broken KNOBS......
on May 12, 2021
Posted by: Lee 1963
this is my 4th broken knob. I bought two already and they broke as well... Veryyyyyyyyy unhappy with the knobs.. please contact me.. I really want some help on this issue..
Response from frigidaire.comBy Online Outreach Specialist, May 13, 2021
Hey, Lee 1963! Thank you for bringing this to our attention and sorry to hear about the knobs breaking on your cooktop.
Please look for our email communication to you shortly. ~Courtney
Please look for our email communication to you shortly. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst Knobs Ever
on June 3, 2021
Posted by: Hate Knobs
New build home and all my knobs have either broken or melted. Send your genius engineer back to school to learn about what happens with using plastic so close to high heat appliances.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 4, 2021
We’re so sorry to hear you’re having trouble with the knobs on your cooktop. This is certainly not the experience we’d want for you, and we’d love to see what we can do to help! So when you have a moment, please connect with us either via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We look forward to working with you! – Hailea
Written by a customer while visiting frigidaire.com