Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
4
Great features
on June 4, 2020
Posted by: Judy1944
[This review was collected as part of a promotion.] Easy to clean. Works well. Would buy again. Like the style and appearance in my kitchen
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!!
on June 2, 2020
Posted by: DB45
[This review was collected as part of a promotion.] We bought this stove top when we remodeled our kitchen. Absolutely love it! The design and look of it in our kitchen is awesome and it works wayyyy better than our old stove top
Written by a customer while visiting frigidaire.com
Customer Rating
3
Attractive, but High Maintenance
on May 30, 2020
Posted by: Doriann
[This review was collected as part of a promotion.] After 2 months of use, I’ve found the use of this range top bitter-sweet. It’s lovely to look at and really adds a very attractive style to my kitchen, but it’s high maintenance to clean. Yes, the stainless steel wipes clean easily, but you must remove the heavy black iron top and carefully place it on the counter first (preferably on top of a dish towel, so your counter isn’t scratched.) Also, when I wipe cooking splatter off the black iron top, small fragments of cloth are left all over it. Unless you have a black dishcloth, it’s visible. And don’t try the rinse the black iron top in the sink because you’ll scratch it. Must handle carefully every time.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 8, 2020
Hello Doriann!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire cooktop grates. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great cooktop
on May 30, 2020
Posted by: Anomalous1011
[This review was collected as part of a promotion.] We just switched from electric to gas and couldn't be more pleased. The width of this unit is great as you are able to put multiple large pots to cook at the same time. Cooking with gas also allows for better heat control. Love it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
broke in 2 weeks and won't return
on May 27, 2020
Posted by: Deemccaf
I had trouble igniting all burners then one burner would not turn off and I had to shut the main gas down. Very unhappy with product and company will not accept a return- will only fix it. I want to get a different cooktop and they refuse to allow this. Said the return policy at the store is 48 hours. It was not even installed until a week after it was received here!
Response from frigidaire.comBy Online Outreach Specialist, June 5, 2020
Hello, Deemccaf!
Thanks for providing your feedback. We are not pleased to hear about your experience with your new cooktop. We make every effort to manufacture quality products and your concerns have not gone unnoticed. I was able to locate and review your account and see where you have been in recent contact with our Corporate office for assistance. If further assistance is needed, please feel free to chat with us via chat at Frigidaire.com or contact us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for providing your feedback. We are not pleased to hear about your experience with your new cooktop. We make every effort to manufacture quality products and your concerns have not gone unnoticed. I was able to locate and review your account and see where you have been in recent contact with our Corporate office for assistance. If further assistance is needed, please feel free to chat with us via chat at Frigidaire.com or contact us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good standard
on May 26, 2020
Posted by: Duaner93
[This review was collected as part of a promotion.] Decent standard, unfortunately the knobs break easy because they are plastic.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, June 3, 2020
Hi, Duaner93.
Thanks for your review and rating!
I’m sorry to learn about the hiccup with your knobs.
Your comments are fundamental in improving our quality and design.
If we can provide any additional assistance, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat Team is available Monday through Friday from 8:30am-8pm EST.
-Derrick
Thanks for your review and rating!
I’m sorry to learn about the hiccup with your knobs.
Your comments are fundamental in improving our quality and design.
If we can provide any additional assistance, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat Team is available Monday through Friday from 8:30am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Awesome Cooktop
on May 25, 2020
Posted by: Jaime71
[This review was collected as part of a promotion.] This cooktop is awesome, however take it easy with the knobs as not to break them.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on May 24, 2020
Posted by: Roadrunner2524
[This review was collected as part of a promotion.] Great addition to my new kitchen...love it so much
Written by a customer while visiting frigidaire.com