Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
5
Fast even cooking
on October 6, 2020
Posted by: kathym132
[This review was collected as part of a promotion.] I am really enjoying cooking on this cook top. I went from electric to gas and love it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor knobs...continue to break
on October 5, 2020
Posted by: Christie5
All knobs have cracked and broke. Cooktop is less than a year old
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 14, 2020
Hello, Christie5.
Thank you for reaching our to us about your knobs. We deeply apologize for your experience with your knobs. However, we are happy to see we were able to assist you. Should you have any other questions or concerns, please contact us by chatting or calling 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST. -R'Shaye
Thank you for reaching our to us about your knobs. We deeply apologize for your experience with your knobs. However, we are happy to see we were able to assist you. Should you have any other questions or concerns, please contact us by chatting or calling 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
CHEAP KNOBS BROKEN ON NEW COOKTOP
on October 5, 2020
Posted by: jac0101
Cheap plastic knobs break at the slightest use. Very disappointed. Also, no way to get through to this company they don't answer the phone
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 13, 2020
Hi, Jac0101.
We are sorry to learn of your experience with your knobs. We are here to help you any way we can, as we understand the frustrations of not having knobs on your cooktop. Please check your email for further assistance. Should you need immediate attention, please chat with our live chat agents they will be happy to help as well. -R'Shaye
We are sorry to learn of your experience with your knobs. We are here to help you any way we can, as we understand the frustrations of not having knobs on your cooktop. Please check your email for further assistance. Should you need immediate attention, please chat with our live chat agents they will be happy to help as well. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice cooktop
on October 4, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] Nice gas cooktop for the price. Burners light quickly. Easy install for the average do it yourselfer. Looks good. Cleans up easy. Sturdy grates.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on September 29, 2020
Posted by: Ty Lewis
This is the second time a knob has broken. We've only been in my house 7 months. I HATE the black cheap plastic that surrounds the metal. It is not sturdy and all of the knobs are starting to crack.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 19, 2020
Hello, Ty Lewis!
Thank you for your feedback. It's great to hear that the cooktop is working well, except for the issue with the knobs breaking. We would like the opportunity to make this right. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your feedback. It's great to hear that the cooktop is working well, except for the issue with the knobs breaking. We would like the opportunity to make this right. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs break easily
on September 29, 2020
Posted by: Laura321
[This review was collected as part of a promotion.] This is what the builder installed in all the homes. It is a pain to clean, lost space in the middle, but oddly enough when all 4-burners are in use too small.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, October 20, 2020
Hello, Laura321. I’m so sorry to hear about the troubles you’ve had with cooktop recently! We really appreciate you taking your time to leave this type of feedback for us. Please know that we make every effort to produce quality products, and your experience does not go ignored for the continuous improvements of our products. If you ever need anything, don’t hesitate to join us at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to install
on September 28, 2020
Posted by: Boats3
[This review was collected as part of a promotion.] When I ordered this, I liked the looks of it and after receiving it I wasn't disappointed. Looks great and it was easy to install as I did it myself. I'm a 71 yo man so that's saying something.
Written by a customer while visiting frigidaire.com
Customer Rating
5
like the different sizes
on September 28, 2020
Posted by: fred19
[This review was collected as part of a promotion.] I bought it 3 weeks ago and so far I am satisfied with the way it works.
Written by a customer while visiting frigidaire.com