Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
The knobs do not match the price!!!
on May 11, 2020
Posted by: jcarrierjr
[This review was collected as part of a promotion.] 5 Months into use and 2 knobs are not usable. They are plastic and they crack/break on the inside, no longer able to turn the burner controls. One day, as i turned the knob, gas started to flow to ignite but did not fully make it to the ignite setting. The knob was broken and would not fit tight enough on the burner control to allow shutting off or fully igniting. Luckily i was able to grab some needle nose pliers to fully turn it off. This is a poor design that needs to be re-evaluated.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 18, 2020
Hi, Jcarrierjr!
Thank you for stopping by to share your experience with us. Please know we make every effort to manufacture quality products and your experience does not go unnoticed.
So that we are able to properly assist you with your concerns, please chat with us by going to www.frigidaire.com or send an email to socialcare@frigidaire.com at your convenience.
Best Regards,
Ciara
Thank you for stopping by to share your experience with us. Please know we make every effort to manufacture quality products and your experience does not go unnoticed.
So that we are able to properly assist you with your concerns, please chat with us by going to www.frigidaire.com or send an email to socialcare@frigidaire.com at your convenience.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible Range
on June 17, 2020
Posted by: Cyndijean1
This stove is very cheap. The knob broke within the 1st month. They replaced it however when two more broke under a year they would not replace them because they said I only had 6 months for parts. No matter how careful you are this plastic will break. It’s plastic. The entire knob.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 23, 2020
Hello,Cyndijean1!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire cooktop. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire cooktop. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality
on July 13, 2020
Posted by: Walt41
Bought this new one year ago. Within six months the cheap knob inserts broke. Order four new ones at an outrageous cost, but they broke in less that three months.
The only solution seems to be tear it out, throw it in the trash, and buy a GE.
The only solution seems to be tear it out, throw it in the trash, and buy a GE.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 28, 2020
Hi, Walt41!
I’m sorry to learn about your issues with the cooktop. I would love to assist with this matter, be on the lookout for an email from me shortly.
Bianca
I’m sorry to learn about your issues with the cooktop. I would love to assist with this matter, be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs melting and breaking, very cheap
on July 14, 2020
Posted by: Akumar01
[This review was collected as part of a promotion.] Like a lot of other reviews here, the knobs are horrible quality. Made of plastic that either break or melt easily. Contacted Frigidaire after first one broke and they mailed me a replacement. One month later 2 more broke. So Frigidaire sent out a service company who said nothing is wrong and just to order new knobs. This is ridiculous. Will be bringing this up with the Product Safety Commission since the quality of these knobs can actually prevent you from turning off the gas if they break at the wrong moment.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 30, 2020
Hello, Akumar01!
I’m disappointed to learn about your experience with the cooktop. Please know we make every effort to manufacture quality products. I’ll be sure to pass on your concerns to our design and quality teams. Please reach back out to us if you need further assistance.
Bianca
I’m disappointed to learn about your experience with the cooktop. Please know we make every effort to manufacture quality products. I’ll be sure to pass on your concerns to our design and quality teams. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on September 29, 2020
Posted by: Ty Lewis
This is the second time a knob has broken. We've only been in my house 7 months. I HATE the black cheap plastic that surrounds the metal. It is not sturdy and all of the knobs are starting to crack.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 19, 2020
Hello, Ty Lewis!
Thank you for your feedback. It's great to hear that the cooktop is working well, except for the issue with the knobs breaking. We would like the opportunity to make this right. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your feedback. It's great to hear that the cooktop is working well, except for the issue with the knobs breaking. We would like the opportunity to make this right. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice cooktop
on June 1, 2021
Posted by: TG038
[This review was collected as part of a promotion.] The cooktop itself is great ,easy to clean and evenly heats. The control knobs are plastic trash, every one of them has broken you would think the part you use to operate this equipment would be more durable.
Written by a customer while visiting frigidaire.com
Customer Rating
2
CHEAP AND HORRIBLE KNOBS
on May 1, 2022
Posted by: raiderRN
I really like the look of the cooktop, but the knobs are junk. The stem is plastic and all 4 of them have cracked and broken and no longer able to be used. With the product from Frigidaire I'd expect better quality from this company. I can buy the replacement knobs but they will just break again and I'd have to waste more money replacing the knobs. Very disappointed in the product.
Response from frigidaire.comBy Briana , Online Outreach Specialist , May 3, 2022
Hello, raiderRN! Thank you for your review. We are sorry to hear about your concerns with your knobs. This is certainly not the experience we would want for you. We would like to see how we can assist with your concerns. We have sent you an email to gather additional details. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
on December 14, 2016
Posted by: MJordan
from Salt Lake City, UT, United States
[This review was collected as part of a promotion.] I bought this cooktop a few months ago and I am very pleased. It is easy to clean up spills and I love having the burner knobs right in front.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com