Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
5
easy to clean
on December 20, 2020
Posted by: seth0425
[This review was collected as part of a promotion.] Bought to replace an old Kenmore that took for ever to boil water. This new one is amazing and works better than expected
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on December 19, 2020
Posted by: rizel
[This review was collected as part of a promotion.] We bought this cooktop when we built our new house and love it - it is very easy to use
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Knobs
on December 14, 2020
Posted by: DEZ1
[This review was collected as part of a promotion.] I have lived in my new home for 4 mos. now and this is the second time I have had to replace these knobs at 60 ea. I have had to purchase 4.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 16, 2020
Hello, DEZ1!
Thank you for sharing your experience. We're sorry to hear that the knobs have broken on the cooktop. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Should you need further assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for sharing your experience. We're sorry to hear that the knobs have broken on the cooktop. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Should you need further assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
KNOBS KNOBS KNOBS
on December 13, 2020
Posted by: Ourcheapknobs
[This review was collected as part of a promotion.] This is a perfect example of a company getting super lazy in the quality control department. Why would you keep selling these with the faulty knobs? We almost couldn't turn the gas off when one of the final knobs broke. NOW WE'RE DOWN TO ONE!INSANITY!!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs break easy
on December 11, 2020
Posted by: JPTentativa
[This review was collected as part of a promotion.] We moved to a new house 2 months ago and used the stove burner seldomly, I am very certain the knobs had factory defect.
3 out of 4 knobs currently broken and I don’t know where to find them. I tried to register warranty per instructions but it’s not working. Just sad for because it is the Holidays and we will be unabke to cook in our new house.
3 out of 4 knobs currently broken and I don’t know where to find them. I tried to register warranty per instructions but it’s not working. Just sad for because it is the Holidays and we will be unabke to cook in our new house.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 16, 2020
Hello, JPTentativa!
Thank you for providing your feedback and your photo. It's unfortunate to hear of the difficulties with registering the cooktop and of the knobs breaking. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us about the knobs. We're looking forward to working together! -Katrina
Thank you for providing your feedback and your photo. It's unfortunate to hear of the difficulties with registering the cooktop and of the knobs breaking. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us about the knobs. We're looking forward to working together! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Clean Look
on December 10, 2020
Posted by: Gaiyah
[This review was collected as part of a promotion.] Love the cooktop and the variety of burners only wish the knobs were redesigned. One of mine broke within two months, thankfully it was quickly replaced.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on December 9, 2020
Posted by: Marie68
[This review was collected as part of a promotion.] It has a slick look. Easy to clean. Makes cooking better as the heat turns off right away (unlike an electric cooktop). Sturdy.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs are plastic and break
on December 7, 2020
Posted by: MELCH
[This review was collected as part of a promotion.] We had the cooktop less than 6 months and all of the knobs broke. They do not have a metal piece where they hook to the stove top instead that piece is plastic and it cracks. All 4 knobs cracked the same way. I was provided with replacement knobs but I am not sure they will last.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 8, 2020
Hello, MELCH. Thank you so much for taking the time to let us know about your experience with the cooktop’s knobs, and we’re sorry to hear that they became damaged. This is generally not the norm and surely not what we would want for you. Please know that we make every effort to produce quality products, and your experience does not go ignored for continuous improvement. If you ever need anything, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com