Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
5
Very Nice Cooktop
on March 13, 2021
Posted by: MAMB
[This review was collected as part of a promotion.] I am really liking my cooktop. Having different size burner outputs is nice and there is a lot of room on the surface of the cooktop. The grates are easy to remove for cleaning. I'm really happy with my purchase!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Love the stove but should have looked into the knobs better!
on March 10, 2021
Posted by: MarSol
Purchased our cooktop September 2020 and March 2021 we already have a broken knob. After looking for this part I read all of the reviews with so many people sharing concerns about the knobs. The knob replacement cost is ridiculous! With so many comments my question for the company is, why haven't you addressed this problem? The cooktop is great, why not add solid knobs to your product to make it even better????
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 17, 2021
We are terribly sorry to learn that a knob on your new cooktop has broken and would like to help. Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred with these concerns. If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor layout and cheap knobs!
on March 7, 2021
Posted by: Kay86
The two medium-ish options are on the same side and barely fit the use of two regular pots and the knobs broke by 2.5 months! Very disappointed
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 12, 2021
Hi, Kay86. We appreciate hearing about your experience. For us, it’s essential to hear how our products are performing. We’ve reached out via email to gather some additional details about your cooktop. Thanks again for your feedback, and we’re looking forward to hearing from you! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
One Knob Left
on March 3, 2021
Posted by: JimiP17
I purchased my home 1 year ago with new appliances. Within 2 months the first knob broke. Not sure if I caused it I was careful turning the knobs. Now I see it's just not me with this problem. I am now down to one knob!
Response from frigidaire.comBy Corletta , Outreach Social Specialist, March 9, 2021
Hi, JimiP17! Thanks for taking the time to reach out to us. I'm sure there are some options we might have access to on our end that could help. Please join us on live chat here or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’d be happy to talk with you about this issue. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
3
Master cook
on March 1, 2021
Posted by: Tish3
[This review was collected as part of a promotion.] I have this in my new home with my gourmet kitchen. I expect larger eyes rather than just multiple different sizes. Maybe even 2 larger eyes.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , March 10, 2021
Thank you for your feedback, Tish3! We recognize your comments on preferring a bigger element. We will be sure to forward these notes over to our design and production team. Note that we carry models with larger heating elements such as our Gallery model FGGC3047QS and our Professional model FPGC3077RS should you be looking to upgrade in the future. If you need any additional assistance, please connect with us directly by phone at (800) 374-4432 or via Live Chat on our website. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
2
poor knobs
on March 1, 2021
Posted by: smma11
great cooktop. knobs broke within a month of use. replacements are hard to find. might as well go for a different brand.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , March 10, 2021
Hi, smma11! Thanks for your review. We are delighted to hear that you enjoy the cooktop. However, we are sorry to hear about the trouble with the knobs. Please allow us to step in and assist. We have emailed you directly, respond at your earliest convenience. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad plastic dials parts
on February 25, 2021
Posted by: norma15
[This review was collected as part of a promotion.] I had cooktop installed in October 2020 and by February 2021 one of the plastic dials already broke. Very disappointed with that. Looks like I will be steering clear from purchasing any future products from Frigidaire
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 2, 2021
Hi, Norma15!
We apologize for any troubles you have experienced with your knobs and thank you for bringing it to our attention.
We were able to see that consumer care was able to previously assist you with your knobs concerns. If you are still experiencing any issues, please know we are here to help, and you can reach us by phone or via live chat.
Best Regards,
Ciara
We apologize for any troubles you have experienced with your knobs and thank you for bringing it to our attention.
We were able to see that consumer care was able to previously assist you with your knobs concerns. If you are still experiencing any issues, please know we are here to help, and you can reach us by phone or via live chat.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features.
on February 24, 2021
Posted by: Captan
[This review was collected as part of a promotion.] Bought a month ago. This cooktop has exceeded my cooking needs. Very happy with all of my Frigidaire appliances.
Written by a customer while visiting frigidaire.com