Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
1
Brand New and Broke Already
on April 7, 2021
Posted by: KLCONE
[This review was collected as part of a promotion.] We purchased our new home in June of 2020, it’s now April of 2021 and 3 out of 4 knobs are split, cracked and broken... it looks great, but I very poorly built. If you want your cooktop to last any longer than a month DONT purchase this one...
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 20, 2021
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team. We do apologize for any inconvenience you have incurred with these concerns.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cheap Knobs
on April 7, 2021
Posted by: Carte92
I brought my house 1year ago the knobs have broken on the stove. Been trying to reach out and I'm on the phone waiting and the phone go dead after all that time.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, April 16, 2021
Hi, Carte92! We’re sorry to learn you’ve had trouble reaching us. I’m sure that this is an issue we can help you with. Please be on the lookout for an email from us. We’re here, and we’re ready to help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it so far!
on April 5, 2021
Posted by: Melrh
[This review was collected as part of a promotion.] We bought this in January but didn't have it installed until the end of March. During installation, we discovered that the right side grate was cracked. The store where we bought the cook top wanted us to box the whole thing up and return it for a complete $0 exchange..... But I called Frigidaire and they were super helpful and got us a replacement grate (under the 12 month mfg warranty) on the way. This is our first gas cooktop - converted with this product from electricity. Our family really enjoys cooking with gas!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cheap control knobs break easily
on April 2, 2021
Posted by: steve8703
[This review was collected as part of a promotion.] Bought this over a year ago. Knob for the most-used burner broke after 4 months. The knobs are made of nondurable plastic with no reinforcing metal.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 12, 2021
Hi, Steve8703!
Thanks for sharing your experience; we're sorry to hear you've had trouble with the knobs! We would be happy to assist you with a solution. Please be on the lookout for an email from us!
Best,
Ashton
Thanks for sharing your experience; we're sorry to hear you've had trouble with the knobs! We would be happy to assist you with a solution. Please be on the lookout for an email from us!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Modernized our kitchen.
on March 29, 2021
Posted by: Wolfpack6
[This review was collected as part of a promotion.] We replaced an electric Jenn Air cooktop. We decided to switch back to gas, which we haven’t cooked with for years. We had forgotten how heavenly gas burners are to cook with. They heat a pan up faster and when you turn it off the heat is gone so your doesn’t continue to cook. The price was great and it really looks sharp.
Written by a customer while visiting frigidaire.com
Customer Rating
5
great
on March 26, 2021
Posted by: lazette
[This review was collected as part of a promotion.] i purchased this a month ago and i am glad i did. it looks good with the stainless steel and black burners.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gas stove.
on March 24, 2021
Posted by: Gas Stove TX
[This review was collected as part of a promotion.] Great stove!!! Love it. I love that it’s gas. Works awesome.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Bad knobs, down to two!
on March 23, 2021
Posted by: Mrsmac
[This review was collected as part of a promotion.] I’m happy with how my stove top cooks. However, The knobs are fading fast! I’m down to two knobs now. This evening I finish cooking dinner and found that one of my burners was still on... after I finish dinner dishes. It was scary. The knobs seem to just spin after about 6 months use.
Written by a customer while visiting frigidaire.com