Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
Broken Knobs
on March 25, 2022
Posted by: Brk2019
Cooktop is good. No issues at all. knobs are cheap plastic and break easily. So far 3 knobs broken. We have just been using 2 stoves for the last several months
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 28, 2022
Brk2019, we’re sorry to hear that you have had any issues with your knobs, and we would like to gather more information from you to see how we can help.
At your convenience, please connect with us via Live Chat and one ouf our experts will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
At your convenience, please connect with us via Live Chat and one ouf our experts will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Poor knob design
on March 25, 2022
Posted by: Nate8
I echo the sentiment of so many on this forum. The appliance itself works fine, but we have only had this cooktop a little over 1 year, and have already had to replace 2 of the 4 knobs that busted off easily with routine use.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, March 28, 2022
Thank you for your review, Nate8! We’re saddened to learn about your experience with the cooktop knobs. This is an issue we’d like to help with. We’ve sent an email to ask for additional information. We look forward to hearing from you real soon. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap Knobs
on April 9, 2022
Posted by: Jenifer Maldo
[This review was collected as part of a promotion.] Great stove but the cheap knobs literally melted! And since they are plastic, why are they so expensive to replace?
Response from frigidaire.comBy Kiara, Online Outreach Specialist, April 11, 2022
Hello Jenifer Maldo! Thank you for your review! We’re sorry to hear that you are experiencing issues with the knobs on your cooktop. We'd really like an opportunity to research more about your experience and review the options available. Be on the lookout for an email from us. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs Are Terrible
on April 13, 2022
Posted by: Mommarobinson82
Had a cooktop for less than six months and all four knobs are completely broken. Completely ridiculous!
Response from frigidaire.comBy Briana , Online Outreach Specialist , April 19, 2022
Hello, Mommarobinson82! Thank you for sharing your experience with us. We are sorry to hear about your cooktop knob concerns. We would like to see how we can turn things around for you. We have sent you an email for further assistance. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 20, 2022
Posted by: stainless top
[This review was collected as part of a promotion.] Great stovetop. Dials conveniently in front. Easy to clean
Written by a customer while visiting frigidaire.com
Customer Rating
3
works Great; cheap details.
on May 4, 2020
Posted by: RCasey
The knobs are plastic; and in less than a year two of them have broken on the inside. Called for replacement; they are backordered by more than a month so... sounds like an issue. for Stainless Steel; the finish is fragile and easily scratched. There's also a learning curve to know Where to put a pan to ensure you're over the burner; but it functions well.
Response from frigidaire.comBy Online Outreach Specialist, May 7, 2020
Hey, RCasey! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Solid build quality
on April 23, 2021
Posted by: Kkling
[This review was collected as part of a promotion.] Chose this for my new construction. Extremely happy. Easy to clean, easy to maintain, very strong build quality
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful cooktop
on October 4, 2021
Posted by: Abby2021
[This review was collected as part of a promotion.] This is a very high quality cooktop that is very spacious. Easy to clean and operate. It looks great in my kitchen as well.
Written by a customer while visiting frigidaire.com