Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
2
Cheap knobs.
on April 26, 2021
Posted by: Unhappy Mom 2021
I have had this cooktop installed for less than a month. One knob cracked just like the photos other users shared. Why can’t we create a more sturdy component Frigidaire!! It is unfortunate that an otherwise good product is lessened to the quality of the crummy plastic control knobs. I would like Frigidaire to respond with a valid reason why this component cannot be made of a higher quality material.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, May 3, 2021
Hello there! We apologize for any disappointment the knobs to this unit have caused you and thank you for bringing it to our attention. Your comments are vital to us in improving future appliances. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Solid build quality
on April 23, 2021
Posted by: Kkling
[This review was collected as part of a promotion.] Chose this for my new construction. Extremely happy. Easy to clean, easy to maintain, very strong build quality
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Knobs
on April 19, 2021
Posted by: TonyT2011
I cannot believe the knobs for my cooktop stove are all broken and I have owned the home for less than a year. I will probably get stuck with replacing the knobs at my cost I am sure. It seems like more people have had this same issue.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , April 27, 2021
Hi, TonyT2011!
We are sorry to hear you are having that experience with the cooktop. We see you were in contact with us recently and were assisted with this matter. Don't hesitate to reach back out to us if further assistance is needed. -Bianca
We are sorry to hear you are having that experience with the cooktop. We see you were in contact with us recently and were assisted with this matter. Don't hesitate to reach back out to us if further assistance is needed. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Working as expected
on April 17, 2021
Posted by: phenom
[This review was collected as part of a promotion.] Has been working as expected. Surface gets easily scratched, have to be careful when cleaning the spill overs.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Faulty knobs
on April 17, 2021
Posted by: Stove knobs
[This review was collected as part of a promotion.] I have had frigidaire gastop stove for only 4 months and all 4 of my knobs are cracked. I cannot believe how this could have happened when I only had the gastop stove for 4 months. I am extremely dissatisfied with the way the knobs have cracked.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, April 27, 2021
Oh no! This is certainly not the experience we want you to have with your new cooktop knobs! We’re eager to look into your issue further. Let’s keep the conversation going, please be on the lookout for an email from us. We’re here, and we’re ready to help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Like the top.... Knobs broke first day
on April 16, 2021
Posted by: RichP1234
I love this top but the knobs broke right away. Its easy to use and clean. Gas is the only way to go.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , April 26, 2021
Hello, RichP1234! Thank you for your review. We are sorry to hear that your knobs have broke the very first day. We are here should you need further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are horrible!
on April 15, 2021
Posted by: SusieSs
[This review was collected as part of a promotion.] Within the first month of owning this cook top the knobs broke! I only have 1 that is currently still holding on...over all the stove itself is fine... definitely would not recommend nor would I purchase this item again. Super cheap plastic used in knobs. Very dissatisfied.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, April 26, 2021
Hello SusieSs! We regret to hear about your experience with this unit. I can certainly understand your frustration and we would like an opportunity to make this right. We have sent you an email to gather more information to see how best to get this taken care of for you. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap Knobs!!
on April 15, 2021
Posted by: KatieM92
I purchased my Brand new home in April 2020 and not even a year later all four of my knobs are broken and held together with electrical tape while I try and find replacement knobs. Very disappointed in the quality! its hard to enjoy your new cooktop when the knobs are broken.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, April 26, 2021
Hello KatieM92! Thank you for sharing your feedback. I can understand your concerns and we always want to know when one of our owners needs help. We’d love to learn more and see how best to resolve your concerns. Be on the lookout for an email from us and we appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com