Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
1
Cheap knobs for expensive Cooktop!!!!!!!
on April 19, 2022
Posted by: Qayssar
[This review was collected as part of a promotion.] Buyer be aware about the cheap plastic knobs!! All knobs have broken and they are very expensive to replace. They are made of cheap plastic and Crack after couple months. We hate these knobs because they are continuously break.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, April 20, 2022
Oh no, Qayssar! We’re truly sorry the knobs on your cooktop have broken, and this certainly isn’t the quality or experience we’re striving to provide. Please be on the lookout for an email from us shortly requesting a little more information so that we can see how to make this right for you. ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic
on April 18, 2022
Posted by: Newowner1
[This review was collected as part of a promotion.] Great cooktop. Gas is better than electric.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs are horrible! Disappointed in Frigidaire quality
on April 16, 2022
Posted by: Shelley R
[This review was collected as part of a promotion.] Knob stems on the range are made of cheap plastic. They have already broken and without the knobs the burners become unusable. The quality is very disappointing for Frigidaire. Many other reviewers are having the same issue. Will think twice before purchasing another Frigidaire product. I also have a Frigidaire microwave installed above this gas stove and the handle on the microwave is made of white plastic with a thin “foil like” piece of film which has separated from the seam after normal use and looks awful. Unless customer service can make this right, I will not purchase or recommend and will purchase from a different manufacturer that produces quality products. I feel like I should not have to pay for a replacement for a poor quality product when it was purchased new. Please contact me for resolution. Thank you!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, April 18, 2022
Hello,
Thank you for bringing your concerns to our attention. We deeply apologize for your experience and would love to see how we can possibly help. Please be on the lookout for an email. If you would like immediate assistance feel free to live chat with us here Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Thank you for bringing your concerns to our attention. We deeply apologize for your experience and would love to see how we can possibly help. Please be on the lookout for an email. If you would like immediate assistance feel free to live chat with us here Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs Are Terrible
on April 13, 2022
Posted by: Mommarobinson82
Had a cooktop for less than six months and all four knobs are completely broken. Completely ridiculous!
Response from frigidaire.comBy Briana , Online Outreach Specialist , April 19, 2022
Hello, Mommarobinson82! Thank you for sharing your experience with us. We are sorry to hear about your cooktop knob concerns. We would like to see how we can turn things around for you. We have sent you an email for further assistance. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Burners great, grates great, knobs horrible
on April 12, 2022
Posted by: fresno_lewis
It was easy to install, works great, love how it looks, but the knobs are horrible. Cracked, melted, scratched, just a horrible way to put something so cheap on something so nice.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , April 13, 2022
Thanks for sharing this review of your cooktop, fresno_lewis. While we are delighted to know that you are pleased with many of the features this unit has to offer, we recognize that you have a concern with the knobs. We want to assist you with this matter. We have sent you an email to collect some details. At your earliest convenience, please respond. We look forward to hearing back from you. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap Knobs
on April 9, 2022
Posted by: Jenifer Maldo
[This review was collected as part of a promotion.] Great stove but the cheap knobs literally melted! And since they are plastic, why are they so expensive to replace?
Response from frigidaire.comBy Kiara, Online Outreach Specialist, April 11, 2022
Hello Jenifer Maldo! Thank you for your review! We’re sorry to hear that you are experiencing issues with the knobs on your cooktop. We'd really like an opportunity to research more about your experience and review the options available. Be on the lookout for an email from us. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not impressed
on April 7, 2022
Posted by: Kitchen remode
[This review was collected as part of a promotion.] I have had this unit for a month. In first two weeks already has rust spots near burner. Also does run hotter then previous gas burners, watch your food carefully
Response from frigidaire.comBy Damon, Online Outreach Specialist, April 8, 2022
It's disheartening to hear that you are not as happy with your gas cooktop as we hoped you would be. Checking the installation of the cooktop for irregularities may assist with why it is running hotter than you are used to. If you need further assistance, please connect with us by phone at 1-800-265-8352 Monday-Friday 8:30 am-8 pm EST, and our specialist will be happy to assist. - Damon
Written by a customer while visiting frigidaire.com
Customer Rating
3
cook top works Knobs not so much
on April 4, 2022
Posted by: dnorris
I sound like a broken record looking at the reviews but I have the same issue with the knobs. What is being done to resolve the issue as this seems like a product defect.d
Response from frigidaire.comBy Christy, Online Outreach Specialist, April 6, 2022
We are sad to hear that you are having issues with your cooktop knobs. We have redesigned the knobs and would love the opportunity to see how we can help you. We have sent you an email to better assist you. ~ Christy
Written by a customer while visiting frigidaire.com