Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
3 of 4 knobs are cracked and will not work - Poor design - Safety issue
on September 13, 2020
Posted by: Elaine DH
We have had normal use of the cooktop for six months and now have 3 of the 4 knobs broken in the last month. At first I thought it was my fault - then the 2nd one broke and now a third has broken. I looked in the reviews and there are easily over 40 people with the same issue. I'm afraid to use the cooktop because if it does not light then we have gas pouring into our house with the only way to turn it off is with pliers. Frigidaire need to replace these with ones that will not break. Your engineers failed.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 14, 2020
Hi, Elaine!
Thank you for sharing your experience; we're sorry to hear you've been having issues with the knobs! According to the information on file, we were able to receive your complaint and send out replacement knobs for you! If you need any further help, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience; we're sorry to hear you've been having issues with the knobs! According to the information on file, we were able to receive your complaint and send out replacement knobs for you! If you need any further help, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Faulty knobs
on April 17, 2021
Posted by: Stove knobs
[This review was collected as part of a promotion.] I have had frigidaire gastop stove for only 4 months and all 4 of my knobs are cracked. I cannot believe how this could have happened when I only had the gastop stove for 4 months. I am extremely dissatisfied with the way the knobs have cracked.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, April 27, 2021
Oh no! This is certainly not the experience we want you to have with your new cooktop knobs! We’re eager to look into your issue further. Let’s keep the conversation going, please be on the lookout for an email from us. We’re here, and we’re ready to help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality knobs
on June 6, 2020
Posted by: Beah
I have had gas stoves all my life and have never had a problem with knobs. Our cooktop was installed December 2019 and a knob broke in February 2020. Before I received a replacement knob, 2 more broke. I bought an extended warranty and was told knobs are not covered by warranty. I am very disappointed with this purchase as I am a senior citizen on a fixed income and can't afford to keep buying replacement knobs.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 15, 2020
Hello, Beah!
Thanks for sharing your feedback with us. We are not pleased to hear about your issues with the cooktop. Please know we make every effort to manufacture quality products. I would love to make sure a resolution is provided in this matter, be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Thanks for sharing your feedback with us. We are not pleased to hear about your issues with the cooktop. Please know we make every effort to manufacture quality products. I would love to make sure a resolution is provided in this matter, be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap Knobs
on September 3, 2020
Posted by: Chasz
I moved into my new house the first of July and by the end of the month I had two broken knob's and I now have three!!! Can't believe they cannot engineer something better than that. From reading the reviews I am not the only one complaining.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 7, 2020
Hello, Chasz!
Thank you for reaching out to us. We are sorry to hear of the issue with the cooktop knobs breaking. We have reviewed and see that we were able to resolve your concerns. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of the issue with the cooktop knobs breaking. We have reviewed and see that we were able to resolve your concerns. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible quality
on April 23, 2022
Posted by: Laura I
I wish I would have read these reviews before we purchased the stove top. The knobs are cheap brittle plastic all have broken. Buyer beware!
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, April 25, 2022
Oh no, Laura I! We're sorry to hear that the knobs on your cooktop are broken and would be happy to see what we can do to help.
Please be on the lookout for an email from us so that we can discuss this further. ~Courtney
Please be on the lookout for an email from us so that we can discuss this further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Very cheap knobs - Knob broke in 8 months
on May 23, 2022
Posted by: Silpa
I was surprised to find out that the Knob was very cheaply made. The knob of the high flame burner broke which is the most used burner. I was in a little panick for few minutes as I was unsure if the gas was Off or not.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, May 25, 2022
Hi, Silpa! Thank you for bringing our concerns to our attention. We're very sorry to hear that the knobs have broken on your cooktop and we would like to help. To get things moving forward, we have sent you an email so that we can discuss this further. For immediate assistance, you may Live Chat with us on Frigidaire.com or contact us by phone at 1-800-374-4432, Mon-Fri, 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic to cook on!
on January 25, 2017
Posted by: cdoherty
from Albuquerque, NM, United States
[This review was collected as part of a promotion.] My wife and I have had this cooktop for several months and we love it! It looks very high-end and the burners are easy to adjust.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Defective control knobs
on January 23, 2020
Posted by: Frank23171
[This review was collected as part of a promotion.] The burners are great. But after 2 months of usage, two of the plastic control knobs have broken off. Frigidaire is very good at sending me replacement control knobs, but I don't know what will happen once the warranty is out after 1 year.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 27, 2020
Hi, Frank23171! Thank you for taking the time out to share your feedback with us on your knobs, and we are glad to hear our consumer care has been able to take care of any concerns you have experienced. Just know if any issues arise that we are always here to help.
Best,
Ciara
Best,
Ciara
Written by a customer while visiting frigidaire.com