Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
2
Lousy knobs
on February 6, 2022
Posted by: David KK
Seems like I'm not the only user with a complaint about breaking stove knobs (argh!!).
Where & how do I get 4 (count'em 4) new knobs?!?
Response from frigidaire.comBy Christy, Online Outreach Specialist, February 9, 2022
We understand that your knobs have been an issue. We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
Written by a customer while visiting frigidaire.com
Customer Rating
3
poorly made knobs
on February 8, 2022
Posted by: toitola
looks like I´m not the only one with broken knobs, the cost of replacement is too much for the poorly made knobs that will break again.
Response from frigidaire.comBy Online Outreach Specialist, February 9, 2022
Hello, toitola! We're sorry to hear that you're having this experience with the knobs on your cooktop and would be happy to see what we can do to help resolve your concerns.
Please be on the lookout for an email from us shortly for more information. ~Courtney
Please be on the lookout for an email from us shortly for more information. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are absolute crap!
on February 15, 2022
Posted by: tp57
We are on our second set of knobs because they're plastic and crack easily. I can't believe the low quality of the knobs on this cooktop.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 16, 2022
Hello,
We are so sorry to learn of your experience with the knobs on your cooktop. We will be reaching out to you through email to further communicate with you about your cooktop. We would love to a chance to turn your feelings around. Should you like to speak with us directly chat with us here live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
We are so sorry to learn of your experience with the knobs on your cooktop. We will be reaching out to you through email to further communicate with you about your cooktop. We would love to a chance to turn your feelings around. Should you like to speak with us directly chat with us here live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
4
on March 4, 2022
Posted by: billybob21
[This review was collected as part of a promotion.] it works great just hard to adjust the flames low enough
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Quality Burner Control Knobs
on March 4, 2022
Posted by: Broken knob 2022
[This review was collected as part of a promotion.] 90 days after install I have one broken knob and one cracked ready to fail. Poor design. First bad experience with Frigidaire in 50 years as customer!
Response from frigidaire.comBy Briana , Online Outreach Specialist , March 7, 2022
Hello, Valued Consumer! Thank you for sharing your concerns with us. We are sorry to hear that you have not had the best experience with your cooktop knobs. We would like to see how we can turn things around for you. We have sent you an email to gather additional details regarding your concerns. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs
on March 4, 2022
Posted by: buddyann
I am very disappointed with the Knobs as one broke the first month i had it . I have tried to replace it for months but cant seem the right one . I am moving at the end of the month and really want to replace it for the new owners , please help
Response from frigidaire.comBy Briana , Online Outreach Specialist , March 7, 2022
Hello, buddyann! Thank you for sharing your review with us. We are sorry to hear about your concerns regarding your cooktop knobs. We would like to see how we can turn things around for you. We have sent you an email to gather additional information. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs Knobs Knobs
on March 5, 2022
Posted by: Knobattacksosad
[This review was collected as part of a promotion.] Love this stove. It's a 5 star all the way except that the knobs are easily broken which is a big disappointment since that's what we touch mainly.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist , March 7, 2022
Thank you for reaching out! We’re disappointed to learn about your knobs breaking. We’re sure these are issues we can help you with. We want to communicate with you through email to gather more information. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good cooktop but knobs are bad.
on March 11, 2022
Posted by: Kpos78
The cooktop itself is great but the knobs are a different story. They break very easy and has caused issues with us not being able to use 3 out of 4 burners until replaced and they aren’t cheap.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 14, 2022
Hi, Kpos78!
Thanks for sharing your experience! We're sorry to hear you're having issues with the knobs. Please ensure you push them in completely to unlock them before turning! We have sent you an email to inquire further about the knobs and how we may be able to help; please respond at your convenience! We're glad the cooktop is otherwise working well for you.
Best,
Ashton
Thanks for sharing your experience! We're sorry to hear you're having issues with the knobs. Please ensure you push them in completely to unlock them before turning! We have sent you an email to inquire further about the knobs and how we may be able to help; please respond at your convenience! We're glad the cooktop is otherwise working well for you.
Best,
Ashton
Written by a customer while visiting frigidaire.com