Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
1
Worst Knobs Ever
on June 3, 2021
Posted by: Hate Knobs
New build home and all my knobs have either broken or melted. Send your genius engineer back to school to learn about what happens with using plastic so close to high heat appliances.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 4, 2021
We’re so sorry to hear you’re having trouble with the knobs on your cooktop. This is certainly not the experience we’d want for you, and we’d love to see what we can do to help! So when you have a moment, please connect with us either via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We look forward to working with you! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
2
gas flow issue
on June 2, 2021
Posted by: hareesh grandhimi
sometimes facing issues with gas free flow and creating gap in burner.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice cooktop
on June 1, 2021
Posted by: TG038
[This review was collected as part of a promotion.] The cooktop itself is great ,easy to clean and evenly heats. The control knobs are plastic trash, every one of them has broken you would think the part you use to operate this equipment would be more durable.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nobs Broken
on May 31, 2021
Posted by: Indra
All the 4 nobs are broken with in 2 months of purchase.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, June 2, 2021
Hello there Indra! We regret to hear about your experience with this unit. I can understand your concerns and will do my best to help with a speedy resolution. Be on the lookout for an email from us to explore the options available to get this resolved. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great top..... crappy knobs
on May 28, 2021
Posted by: Txcj5
Less than 6 months in and ALL OF THE KNOBS ARE BROKEN.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , June 2, 2021
Hi, Txcj5! We are not pleased to know you are having issues with your cooktop. We would love to see what options are available to resolve this matter, please be on the lookout for an email from us shortly. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Doesn’t fit over oven
on May 28, 2021
Posted by: Anonymous
This site says cooktop can be installed over wall oven. It does not allow clearance for my wall oven to slide in. I need a list of wall ovens it will work with which it says they are in the instructions. They are not.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great cooktop...replacement seems improved.
on May 24, 2021
Posted by: de245
[This review was collected as part of a promotion.] This cooktop was installed by my new home builder. In less than a year, all of the control knobs cracked and were unuseable, making the cooktop unuseable. Fridgidaire replaced the entire cooktop under warranty. I don’t know if the knobs were improved, or I just got a bad one initally, but the new cooktop has had no issues and the control knobs feel stronger and operate correctly every time. This is a fantastic gas range!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken knobs
on May 21, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] After less than 7 months of use all the knobs have broken. Very disappointed at the quality.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, May 24, 2021
Hi, Jessica Robilotto!
Thank you for reaching out to us. It's unfortunate to hear that the knobs on the cooktop have broken. We would like the opportunity to make this right! Please be on the lookout for an email from us. We're looking forward to working together to get this resolved. -Katrina
Thank you for reaching out to us. It's unfortunate to hear that the knobs on the cooktop have broken. We would like the opportunity to make this right! Please be on the lookout for an email from us. We're looking forward to working together to get this resolved. -Katrina
Written by a customer while visiting frigidaire.com