Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
Frigidaire, Did you get the message?
on October 21, 2021
Posted by: RSC19
When are you going to manufacture a better and stronger knob? You've had enough reviews telling you the same thing. Please make the knob and sell it to us at a discounted price since we already spent a lot of money buying these substandard knobs. Incredible that you didn't test this product before selling it.
Response from frigidaire.comBy Briana Taylor, Online Outreach Specialist , October 22, 2021
Hello, RSC19! Thank you for your review. We are sorry to hear about your concerns regarding your cooktop knobs. We would like to see how we can assist with your concerns. We have sent you an email for more information. We look forward to working with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Knobs cheap quality
on October 24, 2021
Posted by: Rajee
I was surprised to see these many reviews on broken knobs. Not sure why Fridgaire can't get this fixed. I replaced 2 knobs about 6 months ago and these are broken again.
Never recommend this to anyone.
Never recommend this to anyone.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 25, 2021
Hello there Rajee! Thank you for reaching out to us! We can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. Please know we are here to help and appreciate the opportunity to rebuild your confidence. Be on the lookout for an email from us with more information. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs break easily!!
on October 26, 2021
Posted by: ValeD97
After 3 months of buying it, 2 of my knobs have broken!!! Not a happy customer!!!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 27, 2021
Hi, Vale.
Thank you connecting with us about your concern. We want nothing more than to resolve this matter for you and your family. Please check your email for further assistance. Or you are welcomed to chat with our live chat team Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
Thank you connecting with us about your concern. We want nothing more than to resolve this matter for you and your family. Please check your email for further assistance. Or you are welcomed to chat with our live chat team Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Should have kept electric
on October 28, 2021
Posted by: Tomcrill
1st 6 months it was nice, after that a knob stopped moving and was fixed under warranty. Now year 2 another knob won’t turn and have to light another with a match. Not happy with this product.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 29, 2021
Hi,
Thank you for sharing your experience with your appliance. We're sorry to learn about your knob not working. We would love to see how we can possibly assist you with this matter, please come chat with us Mon-Fri, 8:30 am-8 pm EST so we can form possible plan of action. -R'Shaye
Thank you for sharing your experience with your appliance. We're sorry to learn about your knob not working. We would love to see how we can possibly assist you with this matter, please come chat with us Mon-Fri, 8:30 am-8 pm EST so we can form possible plan of action. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap Knobs - Break So Easily
on November 5, 2021
Posted by: Thomas M
I have 3 broken knobs. I was embarrassed to admit I needed to replace them less than a year after the initial purchase until I read so many other reviews with the exact same problem. I agree with the rest, we've paid way too much money to have to contend with such an obvious design problem. The stove is fine otherwise. I hope Frigidaire really take steps to fix this problem.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap Knobs, poorly designed
on November 10, 2021
Posted by: Cant cook with bad item
Same complaint as everyone else. The knobs are complete junk. Do not buy this model until Frigidaire changes to a better design. They are guaranteed to break otherwise. With the large number of complaints, Frigidaire should do the right thing and send out upgraded field replacements to everyone that owns this model.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, November 12, 2021
Thank you for sharing your feedback, Valued Customer. We're sorry to learn you’re having this experience with your cooktop. We never like to see an owner unhappy. We want to get this resolved for you promptly. To continue this conversation, please be on the lookout for an email from us. -Chris.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Burner knobs broken in less than a year
on December 7, 2021
Posted by: Sspa
[This review was collected as part of a promotion.] I have this cooktop for a year now and all the burner knobs are broken. Very poor quality. Never buy this stove again.
Response from frigidaire.comBy Chris Smith , Online Outreach Specialist, December 8, 2021
Thanks for reaching out! We appreciate the feedback on the appliance. We’re glad to research this concern further for you. We’re going to send you an email to continue this conversation. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
The knobs are a joke-BUT NOT FUNNY!
on December 13, 2021
Posted by: RT64
Had this Cook Top for about a year and have replaced the knobs twice and I have 2- broken now! Will not by a Frigidaire with knobs -Range-Stove ect. No problem with my Freezer but it doesn't have knobs! You should recall these stupid knobs-Junk!
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, December 15, 2021
Hey There! Thank you for sharing your recent experience with us. We regret to hear that your ownership thus far has not been satisfactory. We are going to continue this conversation through email. -Chris
Written by a customer while visiting frigidaire.com