Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
1
control knob
on August 16, 2021
Posted by: broken knob
I got my counter top cook top 3 mouth go and now all the knob are broken love the the cook top but not the problem with the knob keep braking
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , August 17, 2021
Hello, Broken knob! Thank you for your review. We are sorry to hear that you have not had the best experience with your cooktop. We would like to see how we can turn things around for you. We have sent you an email for more information regarding your concerns. We are here should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap broken knobs
on August 16, 2021
Posted by: Joeystyles
Worst purchase ever! All my knobs are cheap plastic and are all broken. I was down to one but I lost that one today. Even after being super careful knowing the knobs are cheap. Having to use pliers or a screwdriver to cook meals is ridiculous. I haven’t had the stovetop that long. I wouldn’t recommend this product to anyone.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, August 17, 2021
We are so sorry about the trouble you’re having with your cooktop knobs, Joeystyles. This is certainly not the quality experience we’d want for you, and we’d love to hear more about this to see how we can help. When you have a moment, please don’t hesitate to connect with us directly via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to use, easy to clean
on August 14, 2021
Posted by: Becamp
[This review was collected as part of a promotion.] Simple and easy to operate. The grate and steel top designs make it easy to keep clean. So far, very happy with it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Absolutely the worst
on August 13, 2021
Posted by: LaT24
I have only had this for 7 months and I have replaced all of the cooktop knobs twice. Now again they are all broken to the point that the gas would not shut off. Terrible terrible terrible.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, August 16, 2021
Hello LaT24! Thank you for your review. We are sorry to hear that you have been experiencing issues with the knobs on your cooktop. We'd really like an opportunity to research more about your experience and review the options available to resolve this. We have sent you an email to gather more information to see how best to get this taken care of for you. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT BUY THIS COOKTOP KNOBS ARE HORRIBLE
on August 12, 2021
Posted by: MLSJ
[This review was collected as part of a promotion.] We have had this cooktop for 9 months. Within the first month 2 knobs broke and within 6 all 4 broke. Terrible quality!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 16, 2021
MLSJ, we’re sorry to learn this has been your experience with your knobs, and we would like to gather more information from you to see how we can help.
At your convenience, please connect with us via live chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
At your convenience, please connect with us via live chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
CHEAP PLASTIC KNOBS!!!
on August 12, 2021
Posted by: JessicaB
[This review was collected as part of a promotion.] Horribly cheap plastic knobs are constantly breaking!!!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, August 13, 2021
We hate to hear the knobs on your cooktop have broken, JessicaB. We’d love the chance to learn more about your experience and see how we can help. We’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST), and we hope to hear from you soon! ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love the stainless steel
on August 9, 2021
Posted by: Don76
[This review was collected as part of a promotion.] Upgraded our kitchen wit all stainless appliances. The burners put out a lot of heat, which is a good thing but take some getting used to.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice strong
on August 8, 2021
Posted by: MARRERO
[This review was collected as part of a promotion.] Frigidaire good trade mark. Very nice. The owner store y nice
Written by a customer while visiting frigidaire.com