Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
2
Good cook top but wastes gas
on December 19, 2018
Posted by: Shambhu
from cary NC
[This review was collected as part of a promotion.] Iron grill on this cooktop is too high, causing lot of wastage in in gas and it takes long time for pots to heat up. It will be better to have a grill a Inch lower.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , December 20, 2018
Hello, Shambhu. Thank you for your feedback. We would like to gather more information regarding your feedback. I have sent you an email. Please don't hesitate to call should you need assistance. You can reach our Customer Care Team at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good looking product with a design flaw
on March 1, 2019
Posted by: Utkarsh
from Wayland, MA
[This review was collected as part of a promotion.] We got this installed last month and were impressed by its looks, especially at the price point. It’s sleek and has sealed burners that make cleaning easy. However after using it for a couple of weeks, we realized that the height of grill is significantly impacting the efficiency. Distance between grill and burner is so much that most of the heat escapes and is not used for heating the utensils. If only they lower the grill height by an inch, this would be an awesome product that would deserve 5 stars.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , March 4, 2019
Hi, Utkarsh! Thank you for your feedback! Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future reference. If you ever have any questions regarding your appliance, please contact us directly at 1-888-203-1389, M-F 8:30 am to 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Melting knobs
on March 7, 2019
Posted by: Devonie
from Murrieta, CA
The cooktop knobs are not made of the stainless material that I am used to.
They have an alumimum material that melts and crinkles from the heat of the burners. I would be interested in replacing these knobs with a solid stainless steel material.
They have an alumimum material that melts and crinkles from the heat of the burners. I would be interested in replacing these knobs with a solid stainless steel material.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 8, 2019
Hi, Devonie! Thank you for taking the time out to provide us with your feedback on your purchase. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you need any assistance pertaining to your knob concern, feel free to reach out to us at at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Should you need any assistance pertaining to your knob concern, feel free to reach out to us at at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Gas Cooktop is Nice, but the Knobs Are Not
on October 17, 2019
Posted by: Tamica19
[This review was collected as part of a promotion.] The gas cooktop is nice, but the knobs are not very durable. We have already have two knobs that are broken. The replacements are hard to find, too.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 18, 2019
Hello Tamica19. Thank you for taking the time to provide feedback and for your recent business. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Should you need any parts for your cooktop, please check out the link below. https://www.frigidaireapplianceparts.com/models/cooktop/frigidaire/id838264/ffgc3026ssa/search/knob/
If we can be of assistance at this time, please contact us by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
If we can be of assistance at this time, please contact us by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Broken knobs
on November 29, 2020
Posted by: MPater
This range came with our new home and though it wasn’t my first pick it looks great and has worked beautifully, except for the cheap knobs! The plastic on the back of the knobs is so flimsy. Two have already broke and I could not believe the cost to replace them! Also sad to see so many people are also having the same issue and doesn’t seem as if anything is being done about it.
Written by a customer while visiting frigidaire.com
Customer Rating
2
KNOBS KNOBS KNOBS
on December 13, 2020
Posted by: Ourcheapknobs
[This review was collected as part of a promotion.] This is a perfect example of a company getting super lazy in the quality control department. Why would you keep selling these with the faulty knobs? We almost couldn't turn the gas off when one of the final knobs broke. NOW WE'RE DOWN TO ONE!INSANITY!!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Knobs
on December 14, 2020
Posted by: DEZ1
[This review was collected as part of a promotion.] I have lived in my new home for 4 mos. now and this is the second time I have had to replace these knobs at 60 ea. I have had to purchase 4.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 16, 2020
Hello, DEZ1!
Thank you for sharing your experience. We're sorry to hear that the knobs have broken on the cooktop. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Should you need further assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for sharing your experience. We're sorry to hear that the knobs have broken on the cooktop. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Should you need further assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent stove top!
on January 7, 2021
Posted by: Abear923
[This review was collected as part of a promotion.] I am very happy with my cooktop. It's very sturdy and works extremely well! Would buy this product again.
Written by a customer while visiting frigidaire.com