Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
5
Great Cooktop
on September 15, 2021
Posted by: 1957garrett
[This review was collected as part of a promotion.] I purchased this cooktop to remodel our kitchen, it’s a great product and at a very good price!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs keep breaking
on September 11, 2021
Posted by: DRL29
Avoid this cooktop at all costs!!! It works well but the knobs continue to break. We even got replacement knobs under warranty and those broke! The crazy part is the knobs that break aren’t just the ones we use all the time, it’s even the ones used infrequently. And the cost to replace each knob is insane. We will have had to purchase the value of a NEW cooktop in knobs after the next one if two more break
Response from frigidaire.comBy Kiara, Online Outreach Specialist, September 13, 2021
Hello there DRL29! I am sorry to hear about your experience with the knobs on your cooktop. I can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. We have sent you an email to gather more information to see how best to get this taken care of for you. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad knobs
on September 8, 2021
Posted by: MannyC8200
This stove is fairly new and all four knobs are broken. I cannot afford to replace these knobs this quick and I have tried taping the stem back together many times
Response from frigidaire.comBy Online Outreach Specialist, September 9, 2021
Hey, MannyC8200! Thanks for sharing your experience. We're sorry to hear that the knobs on your cooktop are broken.
We'd like to review your account and see what assistance might be available. Please be on the lookout for an email from us so that we can discuss further. ~Courtney
We'd like to review your account and see what assistance might be available. Please be on the lookout for an email from us so that we can discuss further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs broke
on August 31, 2021
Posted by: Pam NC
[This review was collected as part of a promotion.] Cheap knobs. Inferior plastic ones. We dont cook often, still broke. Surprised at how flimsy they are.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 2, 2021
Hi, Pam!
Thanks for reaching out! We're sorry to hear that your knobs have broken off. Please ensure that they are pushed in fully and unlocked before you turn them! We would like to assist you however we can. Please be on the lookout for an email from us to continue this conversation!
Best,
Ashton
Thanks for reaching out! We're sorry to hear that your knobs have broken off. Please ensure that they are pushed in fully and unlocked before you turn them! We would like to assist you however we can. Please be on the lookout for an email from us to continue this conversation!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
3 knobs broekn
on August 29, 2021
Posted by: Anonymous
Just 3/4 months, already 3 out for 4 knobs are broken. Not sure why this good cooktop has such bad knobs.
Now I need these knobs, not sure where to find them.
Now I need these knobs, not sure where to find them.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs Break
on August 26, 2021
Posted by: Jam74
[This review was collected as part of a promotion.] Love the gas cooktop, but the knobs are poorly made and melt/break too easily. 3 of 4 are broken now and we’re down to 1 knob.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap!
on August 25, 2021
Posted by: TeaW
[This review was collected as part of a promotion.] Knobs are so cheap! The left side does not always light!
Written by a customer while visiting frigidaire.com
Customer Rating
1
CONTROL KNOBS
on August 17, 2021
Posted by: MONEEK
[This review was collected as part of a promotion.] THEY REALLY HAVE TO DO BETTER WITH THESE CONTROL KNOBS, THEY ARE HORRIBLE AND EASY TO BREAK.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , August 18, 2021
We appreciate you taking the time to review your cooktop, Moneek. We are disheartened to learn that you are having issues with the knobs on your cooktop. We would be glad to assist you. Please reach us directly via Live Chat on our site or by phone at (800) 374-4432. We look forward to helping you. ~Keyanna
Written by a customer while visiting frigidaire.com