Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
5
Beautiful cooktop
on October 4, 2021
Posted by: Abby2021
[This review was collected as part of a promotion.] This is a very high quality cooktop that is very spacious. Easy to clean and operate. It looks great in my kitchen as well.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Love it but knobs broke
on October 3, 2021
Posted by: Mdmgallardo
Love the gas range but the knobs broke with in less than a year.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs broke
on October 3, 2021
Posted by: Mjones5455
[This review was collected as part of a promotion.] Three of my knobs were broke the first 2 months using my new cooktop. Very disappointed!
Written by a customer while visiting frigidaire.com
Customer Rating
1
on October 2, 2021
Posted by: DOUG27
I HAD A DIFFERENT COOKTOP AND NOTHING BROKE FOR 20 YEARS. I HAVE HAD THIS COOKTOP FOR 7 MONTHS AND 3 KNOBS BROKE ALREADY!! THE IGNITERS ARE ALSO BAD.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 6, 2021
We are terribly sorry to learn that you have had this trouble with your new cooktop and want to help. Please be on the lookout for an email from our team so that we can gather additional details and work on a resolution with you.
Best Wishes, Anna
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
on September 28, 2021
Posted by: JB03
The cook top operates well but the knobs are cheap and flimsy. My cook top is about a year old and I have 2 knobs that area broken. They are plastic with no reinforcement where they attach to the stem. I do not want to spend a crazy amount of money to replace them with the same trashy ones. A redesign is definitely needed on these knobs.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unhappy
on September 27, 2021
Posted by: Unhappy01
[This review was collected as part of a promotion.] Our cooktop works as it should but 3 of 4 knobs are broken. I use one and move it around. This is 9 months old. No I did not abuse them. This from normal wear. Our 9 month old Gallery dishwasher has t be replaced due the body being bowed and the door leaking along with the motor leaking oil in two places aand leaking water all.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 28, 2021
We apologize that you have experienced any issues with your products and thank you for bringing it to our attention.
Please know that one of our most important goals is customer satisfaction, and your experience does not go unnoticed.
We see that consumer care was able to assist you with your dishwasher concerns. However, we would like to get a little more information from you to properly assist with your knob concerns, please connect with us via live chat on www.frigidaire.com or reconnect us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
Please know that one of our most important goals is customer satisfaction, and your experience does not go unnoticed.
We see that consumer care was able to assist you with your dishwasher concerns. However, we would like to get a little more information from you to properly assist with your knob concerns, please connect with us via live chat on www.frigidaire.com or reconnect us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 25, 2021
Posted by: Scott1976
[This review was collected as part of a promotion.] Cooktop works great. Do wish the knobs were not plastic and were made of a more durable material.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken knobs with in a month
on September 15, 2021
Posted by: Raghuvs
We got this brand new gas’s cook top part of our new home , builder provided, however 3 of the 4 knobs were broken with in a month.. very disappointed
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 16, 2021
Hi, Raghuvs!
Thanks for reaching out! We're sorry to hear that you've had some issues with knobs breaking. Please ensure that they are pushed in and fully unlocked before you turn them! If you are still seeking assistance with replacement knobs, we will be happy to help. Please be on the lookout for an email from us!
Best,
Ashton
Thanks for reaching out! We're sorry to hear that you've had some issues with knobs breaking. Please ensure that they are pushed in and fully unlocked before you turn them! If you are still seeking assistance with replacement knobs, we will be happy to help. Please be on the lookout for an email from us!
Best,
Ashton
Written by a customer while visiting frigidaire.com