Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
1
Broken Knobs cheap quality
on October 24, 2021
Posted by: Rajee
I was surprised to see these many reviews on broken knobs. Not sure why Fridgaire can't get this fixed. I replaced 2 knobs about 6 months ago and these are broken again.
Never recommend this to anyone.
Never recommend this to anyone.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 25, 2021
Hello there Rajee! Thank you for reaching out to us! We can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. Please know we are here to help and appreciate the opportunity to rebuild your confidence. Be on the lookout for an email from us with more information. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire, Did you get the message?
on October 21, 2021
Posted by: RSC19
When are you going to manufacture a better and stronger knob? You've had enough reviews telling you the same thing. Please make the knob and sell it to us at a discounted price since we already spent a lot of money buying these substandard knobs. Incredible that you didn't test this product before selling it.
Response from frigidaire.comBy Briana Taylor, Online Outreach Specialist , October 22, 2021
Hello, RSC19! Thank you for your review. We are sorry to hear about your concerns regarding your cooktop knobs. We would like to see how we can assist with your concerns. We have sent you an email for more information. We look forward to working with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
keep replacing knobs
on October 19, 2021
Posted by: byesil
I am so disappointed with this product and it's all because of the knobs. I bought it a year ago and so far I've replaced 6-7 knobs. And they keep breaking. On top of it, original Frigidaire knobs are expensive! At this rate I will end up paying more for the replacement knobs than the cooktop itself. It's unbelievable!
Response from frigidaire.comBy Briana Taylor, Online Outreach Specialist , October 21, 2021
Hello, byesil! Thank you for sharing your experience with us. We are sorry to hear about your concerns regarding your cooktop knobs, we would like to see how we can assist. We have sent you an email offering further assistance. We look forward to working with your. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
3 ovens 3 cases of broken knobs
on October 17, 2021
Posted by: 1Gizmo
Had 3 tenants all complain at once when they found out they experienced the same problem. Would not purchase again, looking for replacement parts, NOT made by Frigidaire? 5 bad knobs from 3 different ovens?
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 19, 2021
Hello, 1Gizmo! Thank you for your review. We are sorry to hear about your concerns regarding your range knobs. We would like to see how we can help. We have sent you an email for additional information. We look forward to connecting with you.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Melted Knobs
on October 14, 2021
Posted by: mltfx4
We've had 2 knobs melt/disform, Replacements are very expensive.
Function of product itself is great.
Function of product itself is great.
Written by a customer while visiting frigidaire.com
Customer Rating
1
KNOBS BROKE
on October 13, 2021
Posted by: Charli23
[This review was collected as part of a promotion.] My husband and I just bought our first home and I'm saddened by all the Frigidaire products that came with the house. The knobs broke the first month and then to top it off the microwave handle broke off a week later.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, October 14, 2021
Congratulations on your new home, Charli23. We're sorry to hear that you are experiencing issues with your appliances so soon. We’d love to learn more and see how best to resolve your concerns. Please allow us to assist you. We have sent you an email to gather more details. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cook like a Pro
on October 7, 2021
Posted by: Cookrite
[This review was collected as part of a promotion.] I could not be more pleased with my new gas cooktop. I had not had a gas cooking appliance in many years until we built this new home. My wife had never cooked on a gas stove. We both love this appliance. When "cooking with gas", you are "uptown" as the old saying goes. The quality of Frigidaire is top-notch.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely poor quality appliances
on October 7, 2021
Posted by: D2shine
1. Cooktop knobs broken after 9 months of regular use. 2. Microwave oven malfunctioning with lights flashing, clock time remaining still for hours-reset self next day, red lights flashing w/lock when timer used, time shows half clock time and half timer time. 3. Dishwasher is extremely loud during operation. Very disappointed in quality. We lived in our previous home more than 10 years and another home for 17 years and never, ever experienced such failures with our appliances.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 8, 2021
Hi, D2shine!
We're sorry to hear that you're having so much trouble with your appliances! This is not the kind of experience we expect for our consumers, and we want to ensure you are being taken care of. We would be happy to hear more about your concerns and see what we can do to help. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can troubleshoot with you.
Best,
Ashton
We're sorry to hear that you're having so much trouble with your appliances! This is not the kind of experience we expect for our consumers, and we want to ensure you are being taken care of. We would be happy to hear more about your concerns and see what we can do to help. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can troubleshoot with you.
Best,
Ashton
Written by a customer while visiting frigidaire.com