Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
control knob
on August 16, 2021
Posted by: broken knob
I got my counter top cook top 3 mouth go and now all the knob are broken love the the cook top but not the problem with the knob keep braking
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , August 17, 2021
Hello, Broken knob! Thank you for your review. We are sorry to hear that you have not had the best experience with your cooktop. We would like to see how we can turn things around for you. We have sent you an email for more information regarding your concerns. We are here should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs keep breaking
on September 11, 2021
Posted by: DRL29
Avoid this cooktop at all costs!!! It works well but the knobs continue to break. We even got replacement knobs under warranty and those broke! The crazy part is the knobs that break aren’t just the ones we use all the time, it’s even the ones used infrequently. And the cost to replace each knob is insane. We will have had to purchase the value of a NEW cooktop in knobs after the next one if two more break
Response from frigidaire.comBy Kiara, Online Outreach Specialist, September 13, 2021
Hello there DRL29! I am sorry to hear about your experience with the knobs on your cooktop. I can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. We have sent you an email to gather more information to see how best to get this taken care of for you. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken knobs with in a month
on September 15, 2021
Posted by: Raghuvs
We got this brand new gas’s cook top part of our new home , builder provided, however 3 of the 4 knobs were broken with in a month.. very disappointed
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 16, 2021
Hi, Raghuvs!
Thanks for reaching out! We're sorry to hear that you've had some issues with knobs breaking. Please ensure that they are pushed in and fully unlocked before you turn them! If you are still seeking assistance with replacement knobs, we will be happy to help. Please be on the lookout for an email from us!
Best,
Ashton
Thanks for reaching out! We're sorry to hear that you've had some issues with knobs breaking. Please ensure that they are pushed in and fully unlocked before you turn them! If you are still seeking assistance with replacement knobs, we will be happy to help. Please be on the lookout for an email from us!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 25, 2021
Posted by: Scott1976
[This review was collected as part of a promotion.] Cooktop works great. Do wish the knobs were not plastic and were made of a more durable material.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unhappy
on September 27, 2021
Posted by: Unhappy01
[This review was collected as part of a promotion.] Our cooktop works as it should but 3 of 4 knobs are broken. I use one and move it around. This is 9 months old. No I did not abuse them. This from normal wear. Our 9 month old Gallery dishwasher has t be replaced due the body being bowed and the door leaking along with the motor leaking oil in two places aand leaking water all.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 28, 2021
We apologize that you have experienced any issues with your products and thank you for bringing it to our attention.
Please know that one of our most important goals is customer satisfaction, and your experience does not go unnoticed.
We see that consumer care was able to assist you with your dishwasher concerns. However, we would like to get a little more information from you to properly assist with your knob concerns, please connect with us via live chat on www.frigidaire.com or reconnect us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
Please know that one of our most important goals is customer satisfaction, and your experience does not go unnoticed.
We see that consumer care was able to assist you with your dishwasher concerns. However, we would like to get a little more information from you to properly assist with your knob concerns, please connect with us via live chat on www.frigidaire.com or reconnect us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Terrible knobs
on January 13, 2022
Posted by: KristenS23
We just moved into our home which is two years old. Within week 1, broken knob. Upon reading other reviews, it sounds like a common complaint! Must be a very faulty/ cheap design.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poorly made knobs
on January 26, 2022
Posted by: km35
Knobs continuously break. Very expensive to replace with another flimsy plastic knob that will also break. I would not buy again.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , January 27, 2022
We are sorry to learn you are continuously having issues with the knobs breaking. We would love to research some resolution options we may have available to assist with your concerns. We have sent you an email to gather more details and look forward to your reply! -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Absolute waste of money!
on February 7, 2022
Posted by: kelly03
It's apparent by the other reviews that buyers are having major issues with the knobs on this unit. I'm now a year in and all of 4 of mine are broken, the cheap plastic back has broken. My first one broke in the first couple of weeks of using it. Aside from the inconvenience of having ALL the knobs break, the replacements are outrageously expensive! And the knobs are the same so I'll pay a small fortune to replace the ones that are broken - confident that these will also break. It's disheartening that a company can read reviews, know there's a problem with their product and do nothing to solve the problem except to continue to charge their customers. Very frustrating and disappointing. You would think that a company that specializes in appliances could make a solid knob built to last.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, February 9, 2022
Thank you for reaching out, Kelly03! We’re saddened to learn of your recent experience with the knobs breaking. We’d like to work with you directly to make this right. An email was sent to you so we could gather additional information. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.com