Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
5
Good Quality
on November 10, 2021
Posted by: Unlimitek
[This review was collected as part of a promotion.] This cooktop has great quality and also looks great. The design is very good with the knobs at the front of the cooktop and the entire width of the cooktop available for cooking space. Also the grates are very good quality and design.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap Knobs, poorly designed
on November 10, 2021
Posted by: Cant cook with bad item
Same complaint as everyone else. The knobs are complete junk. Do not buy this model until Frigidaire changes to a better design. They are guaranteed to break otherwise. With the large number of complaints, Frigidaire should do the right thing and send out upgraded field replacements to everyone that owns this model.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, November 12, 2021
Thank you for sharing your feedback, Valued Customer. We're sorry to learn you’re having this experience with your cooktop. We never like to see an owner unhappy. We want to get this resolved for you promptly. To continue this conversation, please be on the lookout for an email from us. -Chris.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap Knobs - Break So Easily
on November 5, 2021
Posted by: Thomas M
I have 3 broken knobs. I was embarrassed to admit I needed to replace them less than a year after the initial purchase until I read so many other reviews with the exact same problem. I agree with the rest, we've paid way too much money to have to contend with such an obvious design problem. The stove is fine otherwise. I hope Frigidaire really take steps to fix this problem.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gas cooktop
on November 5, 2021
Posted by: abijenn
[This review was collected as part of a promotion.] This is an excellent cooktop for the price. The heat is precise and It is also very easy to clean.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gas Stovetop
on October 31, 2021
Posted by: 813KTGT
[This review was collected as part of a promotion.] We are enjoying our new stovetop. It’s working perfectly.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs are terrible
on October 31, 2021
Posted by: ProfessorChef
This seems like a small issue, but it’s not. I researched this purchase for a month or so before I decided on this. I saw multiple reviews noting the cheap knobs. I figured it was people just looking for something to complain about - nope. The knobs broke within 3 months. When I say they broke, I mean I have to rig the knobs with duct tape so I can turn my on m cooktop. Right now I have one working knob that is taped together so I can cook on my cooktop.
Otherwise, I’ve had no trouble with the cooktop. I love it, except I have no knobs :(
Written by a customer while visiting frigidaire.com
Customer Rating
1
Should have kept electric
on October 28, 2021
Posted by: Tomcrill
1st 6 months it was nice, after that a knob stopped moving and was fixed under warranty. Now year 2 another knob won’t turn and have to light another with a match. Not happy with this product.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 29, 2021
Hi,
Thank you for sharing your experience with your appliance. We're sorry to learn about your knob not working. We would love to see how we can possibly assist you with this matter, please come chat with us Mon-Fri, 8:30 am-8 pm EST so we can form possible plan of action. -R'Shaye
Thank you for sharing your experience with your appliance. We're sorry to learn about your knob not working. We would love to see how we can possibly assist you with this matter, please come chat with us Mon-Fri, 8:30 am-8 pm EST so we can form possible plan of action. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs break easily!!
on October 26, 2021
Posted by: ValeD97
After 3 months of buying it, 2 of my knobs have broken!!! Not a happy customer!!!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 27, 2021
Hi, Vale.
Thank you connecting with us about your concern. We want nothing more than to resolve this matter for you and your family. Please check your email for further assistance. Or you are welcomed to chat with our live chat team Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
Thank you connecting with us about your concern. We want nothing more than to resolve this matter for you and your family. Please check your email for further assistance. Or you are welcomed to chat with our live chat team Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com