Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
4
Love it, Knobs such
on January 12, 2021
Posted by: gjaggars
[This review was collected as part of a promotion.] I love this little gal. She works so well and cleans up nicely. I have to report though, the knobs have broken and I don't use it daily. Very cheap knobs. I'm also noticing, if I do not lift the grates up straight and then off the stove, it scratches very easily.
Written by a customer while visiting frigidaire.com
Customer Rating
5
First time having a gas stove and I love it
on February 11, 2021
Posted by: Merle66
[This review was collected as part of a promotion.] We got a new kitchen and because of the pandamic had to wait 3 months for instalation but sense the cook top has been installed we love it
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nobs Broken
on May 31, 2021
Posted by: Indra
All the 4 nobs are broken with in 2 months of purchase.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, June 2, 2021
Hello there Indra! We regret to hear about your experience with this unit. I can understand your concerns and will do my best to help with a speedy resolution. Be on the lookout for an email from us to explore the options available to get this resolved. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Knobs
on June 9, 2021
Posted by: jla1963
Bought last November & like other have 2 control knobs broken from normal use
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 14, 2021
Oh no, jla1963! We're sorry to hear about the knobs on your cooktop and would like to see how we can help.
Please look for our email communication to you shortly. Thank you.
Please look for our email communication to you shortly. Thank you.
Written by a customer while visiting frigidaire.com
Customer Rating
1
The knobs break every couple month
on June 26, 2021
Posted by: 123456abcd
the knobs' bottom broke every couple month and i have to purchase a few incase it breaks and it is expensive consider its quality
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 30, 2021
Thank you for letting us know about the trouble you’ve had with the knobs. This is certainly not the expectation, nor the experience we’d want anyone to have. So, don’t ever hesitate to connect with us directly us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 if you ever need assistance with your appliance or its parts (Monday-Friday, 8:30am-8pm EST). We’re more than happy to see what we can do to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great cooktop, but the knobs break so easily (plastic)
on June 29, 2021
Posted by: steph_the_cook
I read extensively on a high quality gas cooktop that I could afford, so I did my research. I read that this Frigidaire cooktop worked really great in all the ways that are important to me - EXCEPT for the knobs. I kept reading reviews that the knobs were junk/really low quality and break immediately. Sure enough - the knobs broke after 4 months of use for me. I have jury-rigged the knobs with duct tape, but I can't control the temp like I used to - which is why I wanted a gas cooktop. It's a great cooktop, but why skimp on such an important feature?
Written by a customer while visiting frigidaire.com
Customer Rating
1
No point buying when you can't use it because the knobs break
on August 4, 2021
Posted by: mgood
This was the stove top that was included in our house that we built. Appearance wise it's great but functionally it's been a disaster.
The knobs on this stove break for no apparent reason because they are made from the cheapest plastic possible. The stems that connect them to the stove cracked after routine washing. One of them showed signs of melting from radiant heat after using a large pot to boil water.
To make it worse, the knobs are practically impossible to find to purchase replacements. When you can find them, the price is basically extortion as you are forced to pay for individual knobs instead of a set of 4 and the price for 1 knob is more than what an entire set should cost.
So at the moment, I am forced to rotate knobs if I ever need to use more than one burner at a time.
To make it worse, Frigidaire makes a higher quality knob with metal construction that fits this stove. They should just use those and save everyone the hassle!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, August 5, 2021
Hello there Mgood! Thank you for reaching out! We apologize for any disappointment your knobs have caused you and thank you for bringing it to our attention. We always want to know when one of our owners needs help. We’d love to learn more and see how best to resolve your concerns. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
CHEAP PLASTIC KNOBS!!!
on August 12, 2021
Posted by: JessicaB
[This review was collected as part of a promotion.] Horribly cheap plastic knobs are constantly breaking!!!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, August 13, 2021
We hate to hear the knobs on your cooktop have broken, JessicaB. We’d love the chance to learn more about your experience and see how we can help. We’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST), and we hope to hear from you soon! ~ Hailea
Written by a customer while visiting frigidaire.com