Customer reviews from otterbox.com
Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Average customer rating
3.7
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
89
4 Stars
31
3 Stars
30
2 Stars
30
1 Star
22
66%of customers recommend this product.
(
119 out of
180)
Customer Reviews for Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Customer Rating
5
IT FINALLY ARRIVED
on September 20, 2016
Posted by: 1SLM1
My Note 7 Defender Case was delivered today. It's a beautiful case on my phone. The response to the screen is Flawless and all the side buttons are working perfect. All I need now is for Samsung to release the " Safe Version " of the Note 7 and I will be a happy girl. But until then i will rock the original Note 7 in my Defender Case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Screen Protector issue on the Note 7 Defender Case
on September 27, 2016
Posted by: RockinRichie
Hello,
Like the last few that have posted here, I've always had an Otter Box for my phone, it's a great product, great protection and never been disappointed .. I ordered two of the Defenders for my Note 7 and have the same issue, the screen protector doesn't touch the phone screen to prevent dust protection and find sometimes I have to keep touching the screen a 2nd time to activate something. Again like a past comment, I'd give 5 starts if it wasn't for the screen protector issue on the case.. I would also like to get replacements if Otter Box are correcting the screen protector. Thank you for your attention Otter Box.. :)
Response from otterbox.comBy OtterBox , Customer Service Team, September 27, 2016
Hi RockinRichie,
Thanks for being a fan of our products through the years! We are sorry that the Defender cases for your Galaxy Note 7 have a bit of a gap between the screen protector and actual phone screen. We assure you that this is not at all typical and we certainly want to get things back on track for you!
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get warranty replacements lined up for you in practically no time at all!
Best,
OtterBox Customer Service Team
Thanks for being a fan of our products through the years! We are sorry that the Defender cases for your Galaxy Note 7 have a bit of a gap between the screen protector and actual phone screen. We assure you that this is not at all typical and we certainly want to get things back on track for you!
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get warranty replacements lined up for you in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Troubled1367
Verified Purchase:Yes
I have had Otterbox Defender cases on the Note 2, 3, 4, 5 and now the 7. They have always been of high quality. This particular one is the thinnest one I have had. Less bulk is always a good thing. The rubber provides good grip without sticking too much in a pocket.
I found it easier to put onto my Note7 than previous models, it is also pretty easy to remove as well for cleaning. My only gripe would be at the top there is a bit of a gap where the cameras and such are which allows dust in behind the screen protector. Previous models had the hard plastic shielding around it. Not a deal breaker, but does mean that the case will need to come off more frequently for cleaning, but you get to see more of your beautiful phone.
This case does not prevent any of the features from working on your phone. You can still wirelessly charge, use your SPen, Fingerprint and Iris, and access the charge and headphone jacks. The edge features still work, along with the volume up and down buttons.
The Holster is very similar to previous versions. It still doubles as a kickstand. I saw a review that claimed he didn't get his kickstand bit but took a picture of the holster and case. To use the kickstand you simply place your phone in the holster screen out and the clip will click into place.
I got 2 of them and have recommended them to everyone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Awesome
on September 20, 2016
Posted by: PPerry28
Took them a while to release it but it was worth the wait. It doesn't have that bulky feel previous defenders have had, and the screen protector hugs the entire screen so you dont have to blow dust particles out all day. So far i love it. Great job!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Indy500
Verified Purchase:Yes
I bought this case a week ago and I was very impressed with the design , and the fact the belt clip turns into a stand for your Note 7. I've owned previous Otter Box cases and the new ones now are way more sleek .
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shopper
Verified Purchase:Yes
Bought a few weeks ago. Case is very good. But screen cover scratched from keys in pocket Had Otterbox cases for years. Never had this problem before. Not too happy
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Looks like OtterBox fixed it!
on October 7, 2016
Posted by: Lildiabetic
I got my Note7 about two weeks ago and decided not to by an OtterBox for it because of all the bad reviews...
I read some reviews a couple of days ago that said that the warranty replacement was fine and didn't suffer from the screen floating or button miss alignment problems.
Very glad I decided to by it and very happy with the quality that I have come to know as OtterBox!
I read some reviews a couple of days ago that said that the warranty replacement was fine and didn't suffer from the screen floating or button miss alignment problems.
Very glad I decided to by it and very happy with the quality that I have come to know as OtterBox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Note7 Defender Case is Great!!!
on September 22, 2016
Posted by: SannoB
Just got the case today (9/22) after the wait and I think it's great. I don't have any of the issues other reviewers are referring to. Whatever caused the delays of these to begin with seem to have been worked out. I've been using Otterbox cases for years and I actually think they've done a great job with the Note7 case. The phone is well protected and it doesn't add a lot of bulk. I even like the plastic over the screen. I usually don't like it and have even removed it from my other phone's cases in the past but it's thin enough that I really don't mind it. I say well done and highly recommend this Defender for the Note7. If you're considering the case that means you're in an environment that necessitates the extra protection. This delivers that extra protection while still retaining the great feel of the Note7 form.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com