Customer reviews from otterbox.com
Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Average customer rating
3.7
(202 Reviews)
66%of customers recommend this product.
(
119 out of
180)
Customer Reviews for Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Customer Rating
3
Disappointed....
on September 24, 2016
Posted by: Jcooper0616
I have owned every Galaxy phone to date, and have had a Defender for each of them. I recently decided to try out the Note. Of course Samsung decided to add the RIDICULOUS EDGE PANELS on the Note 7. I imagine that is why this case is not as good as other Defender cases. Everything about the case is excellent, EXCEPT that the screens cover doesn't fit tight to the screen. I measured 1.5cm of space from the screen to the screen cover. I work construction and get the Defender for its rugged protection, screen covering, and DUST PROTECTION. This case wont allow for DUST protection due to the over sized screen protector. It's also a pain to have to touch the screen so hard just to get buttons to register.... if the screen protector fit tighter to the phone I'd give 5 stars, cause everything else about the case is flawless. To have to wait so long after the Note 7 initial release just to get this was a real bummer. Not at all what I have come to respect and EXPECT from an Otterbox Defender......
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 26, 2016
Hi Jcooper0616,
Thanks for your feedback and for being a fan of our Defender case over the years. We’re sorry that this Defender fell a little short with the screen protector. We assure you that what you are experiencing is not typical and we are glad to see that we already have new warranty replacement case in the works. As soon as it leaves our warehouse you will receive an email with tracking information. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Thanks for your feedback and for being a fan of our Defender case over the years. We’re sorry that this Defender fell a little short with the screen protector. We assure you that what you are experiencing is not typical and we are glad to see that we already have new warranty replacement case in the works. As soon as it leaves our warehouse you will receive an email with tracking information. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Screen protector is raised off of screen.
on September 23, 2016
Posted by: Aerospace _Engineer
I purchased and just received 2 Defenders for our Note 7's, and as many have said in their reviews, the screen protector does not sit flush on the screen on both Defenders. It is raised about 0.040" (40 thousandths of an inch). May not sound like much, but it negatively affects the touch sensitivity. Had a difficult time writing this review. Something is way off on their manufacturing process and quality control.
I've been an avid Defender user for 6+ years and between all family devices I have purchased no fewer than 25 Defenders. Do the math and that's about $1500. The body of this case feels less substantial than my previous Defenders. With the other models they felt beefy and solid. This model, not so much.
This is by far the worst model to date. I am extremely disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2016
Hi there,
We truly do appreciate that you and your family have used our Defender cases through the years. We’re sorry that this one for your Galaxy Note 7 has a bit of a gap between the screen protector and the phone’s screen. As you know, this is not normal with our cases and we are glad that a warranty replacement is already set up for you.
Your new case will be leaving our warehouse soon and once it does you will receive an email with tracking information. Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We truly do appreciate that you and your family have used our Defender cases through the years. We’re sorry that this one for your Galaxy Note 7 has a bit of a gap between the screen protector and the phone’s screen. As you know, this is not normal with our cases and we are glad that a warranty replacement is already set up for you.
Your new case will be leaving our warehouse soon and once it does you will receive an email with tracking information. Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
There has to be a mix up this can't be Otterbox!
on September 22, 2016
Posted by: AntHill
Ok so my Otterbox defender for note 7 arrived and I couldn't be more excited. I have owned lots of otterboxes in past loved each one. Got it out of box and immediately notice 2 litte dings in the screen protector. At this finding I was disapointed but knew I could look past them once it was on phone and phone was powered up I doubt I could even see them... or so I thought. Then I cleaned my new non exploding note 7 and carefully put on case. First sign of problem was while putting on outer cover I noticed clicking sounds of my thumbs on the screen. The entire screen protector is lifted off in the middle of phone. thinking I must of not got something lined up right I removed the case and replaced it multiple times in efforts to even slightly improve the problem with no succes. The gap at the speaker cutout is so large you can fit a penny between the screen and the protector. With just a few hours in my pocket it is completly full of lint and hairs. Typing on this is a joke you have to press extra hard to make the screen protector reach. This is so bad that if I hadn't just got this from otterbox themselfs I would think this is cheep knockoff. I bought a cheep case from china that had cats on it for my daughter for less than 5 dollars with better built in screen protector on it.
Pros: The back ruber has a nice feel, not too slippy not too grippy
Cons: The screen protector came damaged out off box but even if it hadn't it would still be worthless, to say doesn't sit flat is a comical understatment, makes using the phone a frustrating experience, looking at the reflection off the screen protector looks like rippling water its so warped
Side note: Lots of people saying problems with side buttons for power and volume, did not experience that, that feel and operate normal. Im hoping that my issue is a fluke and not what we can expect from otterbox from now on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 23, 2016
Hi AntHill,
Thanks for being a fan of our cases over the years! We are truly sorry that this Defender for your Galaxy Note 7 arrived with a couple of dings in the screen protector and that it is interfering with the touchscreen sensitivity.
We assure you that this is not at all normal and we most certainly want to rectify this dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to arrange a warranty replacement case.
Best,
OtterBox Customer Service Team
Thanks for being a fan of our cases over the years! We are truly sorry that this Defender for your Galaxy Note 7 arrived with a couple of dings in the screen protector and that it is interfering with the touchscreen sensitivity.
We assure you that this is not at all normal and we most certainly want to rectify this dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to arrange a warranty replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Screen Protector Needs work
on September 23, 2016
Posted by: Bsmith92
I got my otter box a few days ago. Like everyone says the screen protector is in definite need of work. The touch sensitivity is terrible. It does seem to get lint and debris under the screen protector quite easily. I didn't even have the case on 24 hours and got a light scratch mark on the case, which I had not done easily if at all on my last 3 defender cases. everything else about the case seems fine I like the thinner look of the case. But until they can get the screen protector design better I can't recommend the defender case.
Response from otterbox.comBy OtterBox , Customer Service Team, September 23, 2016
Hi Bsmith92,
We’re sorry that the screen protector on this Defender is hindering the touchscreen sensitivity of your Galaxy Note 7. We fully understand why this is disappointing and we absolutely want to assist with this unusual dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to line up a new warranty replacement case.
Best,
OtterBox Customer Service Team
We’re sorry that the screen protector on this Defender is hindering the touchscreen sensitivity of your Galaxy Note 7. We fully understand why this is disappointing and we absolutely want to assist with this unusual dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to line up a new warranty replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Not so great
on September 24, 2016
Posted by: Byancey10
From the first day installing the case I've had issues. When the volume buttons are pressed sometimes they do not make contact with the phone buttons. Also the screen protector does not fit tight on the screen leaving a space between it and the phone making you have to press harder. By the way I purchased two of these for me and my wife and both have the same issues.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2016
Hi Byancey,
We are sorry that you and your wife are having problems with the Defender for the Galaxy Note 7. That is strange that the volume buttons are not always contacting the phone’s volume buttons and that the screen protector has a bit of a gap. We are glad to see that we already have two warranty replacement cases in the works, they should be leaving our warehouse very soon. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We are sorry that you and your wife are having problems with the Defender for the Galaxy Note 7. That is strange that the volume buttons are not always contacting the phone’s volume buttons and that the screen protector has a bit of a gap. We are glad to see that we already have two warranty replacement cases in the works, they should be leaving our warehouse very soon. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
This case doesn't work properly
on September 22, 2016
Posted by: BillyBishop25
I just received my case last night. I've always had defenders on my iPhones and thought it would be tbe same product on the Note 7. The volume buttons work half the time, and the svreen protector is just awful. The big cut out on the top raises from the glass and dust gets inside. I've already had to take it off once to clean. Not worth the money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 22, 2016
Hi Billy,
We’re sorry that this Defender for your Galaxy Note 7 is giving you trouble with the screen protector and volume buttons. We assure you that this is not typical and we are glad to see we already have a new warranty replacement case in the works for you.
As soon as it leaves our warehouse you will receive an email with tracking information. Of course if you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We’re sorry that this Defender for your Galaxy Note 7 is giving you trouble with the screen protector and volume buttons. We assure you that this is not typical and we are glad to see we already have a new warranty replacement case in the works for you.
As soon as it leaves our warehouse you will receive an email with tracking information. Of course if you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Worst Otterbox I have purchased
on September 24, 2016
Posted by: GordonB232
I have had an Otterbox since the very first one you guys put out for the first Iphone and have loved your products ever since but lately have been let down. Not only did I have to wait over a month for you guys to make this case for the Note 7, but I was so happy when I finally received it, that I put it on right away. That"s when I noticed the touchscreen wasn't responsive like it usually was. I am forced to push all the way down on the screen like I want to put my finger through it for it to be responsive. Now I don't know if the screen protector is too thick or what, but something needs to be done. After reading some of the other reviews on here, now I understand that there are a lot of people having issues, not just me. I really hope that you have fixed this issue with the case and that is why you are out of stock. Very disappointed in this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 26, 2016
Hi Gordon,
Thanks for being a fan of our cases over the years! We are truly sorry that this Defender for your Galaxy Note 7 was not another home run. We assure you that the touchscreen sensitivity issue you are experiencing is not typical.
We are glad to see that we already have a new warranty replacement case on the way to you. You should have already received an email with tracking in formation. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Thanks for being a fan of our cases over the years! We are truly sorry that this Defender for your Galaxy Note 7 was not another home run. We assure you that the touchscreen sensitivity issue you are experiencing is not typical.
We are glad to see that we already have a new warranty replacement case on the way to you. You should have already received an email with tracking in formation. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jlm4
Verified Purchase:Yes
Had defender cases for previous phones that were much better in quality. The home button cutout is slightly off, the volume down button is flimsy making it tough to use, you have to push it at the right angle or it won't work, and also the case can be had to snap into the holster at times, maybe I got a defective unit but just expected a better design for the money this case costs
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 29, 2016
Hi Jlm4,
We are sorry that this Defender is not giving you a typical OtterBox experience. We fully understand why this is disappointing and we certainly want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up for you.
Best,
OtterBox Customer Service Team
We are sorry that this Defender is not giving you a typical OtterBox experience. We fully understand why this is disappointing and we certainly want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com