Customer reviews from otterbox.com
Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Average customer rating
3.7
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
89
4 Stars
31
3 Stars
30
2 Stars
30
1 Star
22
66%of customers recommend this product.
(
119 out of
180)
Customer Reviews for Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Posted by: Guelmbaye
Verified Purchase:Yes
I am the only grown man on campus walking around with his pink phone case who refuses to give up his Galaxy Note 7 despite many warnings and call back from is cell phone company as well as form Samsung Canada. Anyway, I'm proud of my purchase: it protects my most valuable investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bryanhaas67
Verified Purchase:Yes
I usally love otterbox but these one has a gap around bottom button letting dust get under the cover. So you have to take it apart all the time to clean under the screen protector
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2016
Hi Bryan,
We are sorry that dust is infiltrating this Defender case. We get why this is disappointing and we definitely want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to arrange a new warranty replacement in practically no time at all!
Best,
OtterBox Customer Service Team
We are sorry that dust is infiltrating this Defender case. We get why this is disappointing and we definitely want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to arrange a new warranty replacement in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
It's okay.
on November 1, 2016
Posted by: Barbie28
Design isn't the best, I've purchased other otter box products with thicker screen protectors on the defender cases but this one is really thin and not easy with screen swiping.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 2, 2016
Hi Barbie,
We are sorry that the screen protector on this Defender is making it difficult to interact with the Galaxy Note 7 screen. This is not at all typical and we definitely want to get things turned around. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a warranty replacement set up in practically no time at all!
Best,
OtterBox Customer Service Team
We are sorry that the screen protector on this Defender is making it difficult to interact with the Galaxy Note 7 screen. This is not at all typical and we definitely want to get things turned around. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a warranty replacement set up in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lexie Lex
Verified Purchase:Yes
I always use otterbox every time I get a new phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Adamthebad
Verified Purchase:Yes
No doubt great protection... Defender series makes the screen less sensitive to touch so typing is terrible
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 7, 2016
Hi Adamthebad,
We are glad that the Defender is taking care of your Galaxy Note 7 but we’re sorry that the screen protector is hindering your touchscreen interaction. This is not typical and if you still have that case we will be happy to help out with a warranty replacement. Simply give our friendly Otters a call at 1-855-688-7269, and we will get that set up!
Best,
OtterBox Customer Service Team
We are glad that the Defender is taking care of your Galaxy Note 7 but we’re sorry that the screen protector is hindering your touchscreen interaction. This is not typical and if you still have that case we will be happy to help out with a warranty replacement. Simply give our friendly Otters a call at 1-855-688-7269, and we will get that set up!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
Screen protector lifts off of screen at top and bottom of device. It makes it difficult to navigate and type sometimes. I would guess it's from the curved display. A lot of junk gets in the openings and gets stuck between the protector and screen. Love these cases, but this one is not as robust in design as the Note 3 (last phone) defender case was.
I ordered the blue one although other reviews described the same problems.
I ordered the blue one although other reviews described the same problems.
Response from otterbox.comBy OtterBox , Customer Service Team, November 7, 2016
Hi James,
We are sorry that the screen protector on this Defender is not fitting as well as it should. We fully understand why this is disappointing and we want to assist with this abnormal dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
We are sorry that the screen protector on this Defender is not fitting as well as it should. We fully understand why this is disappointing and we want to assist with this abnormal dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Michael
Verified Purchase:Yes
Disappointed in the case. I have to take it apart every 2 or 3 days to clean it.
Also to me it is aggravating to Clip it to the holster. I have to get it lined up perfect or it won't go in. The screen saver is wavy. It doesn't lay flat on the screen.
Also to me it is aggravating to Clip it to the holster. I have to get it lined up perfect or it won't go in. The screen saver is wavy. It doesn't lay flat on the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 9, 2016
Hi Michael,
We are sorry that this Defender case for your Galaxy Note 7 is letting you down. We understand why having to clean it every few days, a wavy screen protector and a finicky holster would be disappointing. What you are going through is not normal and we certainly want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up for you.
Best,
OtterBox Customer Service Team
We are sorry that this Defender case for your Galaxy Note 7 is letting you down. We understand why having to clean it every few days, a wavy screen protector and a finicky holster would be disappointing. What you are going through is not normal and we certainly want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Fraz
Verified Purchase:Yes
This is the 4th time I am using the Defender series since my Motorola from 6 years ago. 4 phone models later ( due to technology and the deals) I keep ordering an OTTERBOX. I have tried other brands and belt clip styles but this series offers one hand easy access on my hip. never fails, I work in concrete construction and the phone always looks new when I peel the cover off to maintenance and clean it. I have dropped my phone from 13 feet up and never a scratch on it. Keep up the good work and stay ahead of the curve with the new models coming out OTTERBOX team.
Written by a customer while visiting otterbox.com