Customer reviews from otterbox.com
Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Average customer rating
3.7
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
89
4 Stars
31
3 Stars
30
2 Stars
30
1 Star
22
66%of customers recommend this product.
(
119 out of
180)
Customer Reviews for Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Posted by: RonaldK
Verified Purchase:Yes
I've been using Otter Box Defender Series for over 10 years on several different phones and all I can tell you is its simply the best protection you can get, it fits like a glove and the screen protector works like a charm.Out of all the accidental drops,bumps and scratches my phone remains in perfect condition. I can't trust any other case for that kind of reliability, quality and protection. THANK YOU, OTTER BOX!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Donna
Verified Purchase:Yes
First, I had a bad feeling when these cases where delayed in production. I always purchase an otterbox defender series case at the same time as I purchase my device and in the case of the NOTE 7 I was unable to do that. Over a month later, I received the email that they were in stock and I immediately purchased 2 (one for myself and my spouse). Right away when I put the case on my device, I was disappointed with the design of the case. The screen was not flush with the shell as it is on previous designs, allowing for particles of dust, dirt, etc to get in between the protective screen and the device. On the other hand, this case was way less bulky than defender series cases I have had in the past. It seemed to also weigh less which meant a lighter carry. In spite of my dislike, I rely heavily on the protection of the defender series and I purchased an additional case in berry.
I am now the owner of 3 Otterbox Note 7 Defender Series Cases that I have no use for as we no longer own a Note 7 ( I'm sure you know why).
I am now the owner of 3 Otterbox Note 7 Defender Series Cases that I have no use for as we no longer own a Note 7 ( I'm sure you know why).
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 24, 2016
Hi Donna,
We are sorry that the Defender’s screen protector was not fitting as well as it should. This along with the Galaxy Note 7 situation is understandably disappointing. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We are sorry that the Defender’s screen protector was not fitting as well as it should. This along with the Galaxy Note 7 situation is understandably disappointing. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: edwhite
Verified Purchase:Yes
All Otter are great and provide outstanding protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tommyboy
Verified Purchase:Yes
Great case,I always buy OtterBox for my cell phones.
Unfortunately the Note 7 was not a great cell phone, LOL
Unfortunately the Note 7 was not a great cell phone, LOL
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sandy
Verified Purchase:Yes
I have always had the Otter Box Defender for all of my phones. I love the fact that it is rugged and still looks very nice. I hate it that they had a recall on the Note 7. I recently had to go to the S7 and I can't wait to get my Otter Box for it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: PJay
Verified Purchase:Yes
I purchased this for the Note 7. It was all that I could have asked for. However, the Note 7 was recalled and I have no use for the Otter Box now. I absolutely love the Defender series and recommend it to my family and friends. My Otter Box is now not being used and collecting dust.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: neilm671
Verified Purchase:Yes
Feels great in the hand, offers superior protection, and the customer service is amazing!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wanda
Verified Purchase:Yes
When I received the phone cover it was fine. Shortly afterwards my replaced Note 7 was recalled. I returned the Otterbox and am awaiting a refund. I replaced the replacement with an S7 Edge and so far that case is great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com