Customer reviews from otterbox.com
Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Average customer rating
3.7
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
89
4 Stars
31
3 Stars
30
2 Stars
30
1 Star
22
66%of customers recommend this product.
(
119 out of
180)
Customer Reviews for Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Customer Rating
3
Little disappointed
on September 20, 2016
Posted by: Doug
This was my 4th defender case so I had high hopes. Unfortunately on the note 7 model the volume down button is a hit or miss as to if you are going to be able to actually adjust the volume down or not. The other issue is the holster. Sometimes the phone snaps in properly, sometimes you almost seem like your going to bend the phone before it snaps in.
Response from otterbox.comBy OtterBox , Customer Service Team, September 21, 2016
Hi Dsy2,
We’re sorry that the volume buttons and holster are giving you some unusual problems on this Defender case. We completely understand why this is disappointing and we most certainly want to help out with this unfortunate dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged for you in practically no time at all!
Best,
OtterBox Customer Service Team
We’re sorry that the volume buttons and holster are giving you some unusual problems on this Defender case. We completely understand why this is disappointing and we most certainly want to help out with this unfortunate dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged for you in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Pretty sad...worst defender case ever...
on September 23, 2016
Posted by: Josue G
I've bought the commuter case before this and might go back to it with a regular screen protector...its basically the same thing with a rubber case that is very weak...the screen protector is horrible and can't even type well at all...you sure these are not bootlegs to rush them out...dang all the money drop on this company all these years and I get this. Was pump I got my fix note 7 after the recall and this defender case just to be let down again. :[
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 26, 2016
Hi JOSUE,
We’re sorry that the screen protector on this Defender case is making it difficult to type. We assure you that cases ordered from our website are the real deal and that what you experienced is not at all typical.
We are glad that we already have a new warranty replacement in the works. It should be leaving our warehouse very soon and once it does you will receive an email with tracking information. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We’re sorry that the screen protector on this Defender case is making it difficult to type. We assure you that cases ordered from our website are the real deal and that what you experienced is not at all typical.
We are glad that we already have a new warranty replacement in the works. It should be leaving our warehouse very soon and once it does you will receive an email with tracking information. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Screen protector needs work
on September 25, 2016
Posted by: Crazyhade
The same problem as everyone. The screen protector does not touch on top and bottom, right where the holes for the speaker and home button are, letting debris in. In the center is fine, around an inch away from both buttons is the problem. This is my 3rd defender, 1st with the edge screen and that seems to be the problem.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Wish I could give more than 3⭐
on September 28, 2016
Posted by: Joseph
A bit of a bummer. I think I had an otter for my Note1. It got me hooked. My Note3 otter definitely paid for itself 10 fold (see photo).
If I pull the phone out of the case, it looks like the day I bought it. The box takes a beating, but the phone stays safe.
Unfortunately, like the past reviews you just read... The protective screen is a bummer. I to would love to hear back from the great people of Otterbox on a resolution for gap between protection and touch surface. This is particularly bad at the curved edge.
Please Otterbox, let me know if you address this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 29, 2016
Hi FixitJoe,
Thanks for choosing our products over the years! We love the photo of the Defender for your Note 3, it looks like it ran the gauntlet a time or two! That’s great that the actual Note 3 remained unscathed.
We are sorry that this specific Defender for your Note 7 has a bit of a gap under its screen protector. This is not typical and we certainly want to get a new warranty replacement case heading your way as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get that arranged!
Best,
OtterBox Customer Service Team
Thanks for choosing our products over the years! We love the photo of the Defender for your Note 3, it looks like it ran the gauntlet a time or two! That’s great that the actual Note 3 remained unscathed.
We are sorry that this specific Defender for your Note 7 has a bit of a gap under its screen protector. This is not typical and we certainly want to get a new warranty replacement case heading your way as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get that arranged!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Why did the case change from s7 edge to note 7
on September 24, 2016
Posted by: Franky1234
The s7 edge screen protector was hard and nice and around the camera it was rubbery to keep dust out not sure why they changed it
Written by a customer while visiting otterbox.com
Customer Rating
2
Screen protector is useless
on September 29, 2016
Posted by: Zaceric35
I bought the defender case to protect my new note 7 because I've always bought defender for all my previous phones and all my tablets. I was a little disappointed in the design I feel like the screen protector is making it slower when I txt and when I use the back button and recent apps also Samsung pay whenever I have it open and complete purchase I have to press down really hard on the back button to exit. The first day I used my defender there is already dirt and debris on my screen I still have the screen protector that the note 7 came with on underneath the case protector and it right under the samsung logo it's pretty annoying. I'm debating on sending it back.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, September 29, 2016
Hi Zaceric35,
We’re sorry that this Defender is hindering your touchscreen interaction. This is not at all typical and we certainly want to remedy this unfortunate situation. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We’re sorry that this Defender is hindering your touchscreen interaction. This is not at all typical and we certainly want to remedy this unfortunate situation. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Could have been better
on September 29, 2016
Posted by: Robert LaJoice
I finally got my case today after waiting week's for the release. Was hoping I would have better results then what l have been reading.
I was not so fortunate. What you have been reading is all become to real .
The screen protector is one of the worst designs I have seen.it is flimsy and fits like a baggy sweat sheart. The gap under the screen protector is so big that when out side the glare makes it impossible to see the screen. Mine actually has a wave to it.
I have had defender cases for 8 different phone's. This one is a poor atttpmt to keep up with the latest phone's.
I cant recamend this product for anyone.
I was not so fortunate. What you have been reading is all become to real .
The screen protector is one of the worst designs I have seen.it is flimsy and fits like a baggy sweat sheart. The gap under the screen protector is so big that when out side the glare makes it impossible to see the screen. Mine actually has a wave to it.
I have had defender cases for 8 different phone's. This one is a poor atttpmt to keep up with the latest phone's.
I cant recamend this product for anyone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 3, 2016
Hi Robert,
We are truly sorry that the screen protector on this Defender case is not fitting as well as it should. We assure you that this is not typical and we certainly want to get things turned around for you. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up as soon as possible.
Best,
OtterBox Customer Service Team
We are truly sorry that the screen protector on this Defender case is not fitting as well as it should. We assure you that this is not typical and we certainly want to get things turned around for you. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up as soon as possible.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Much better!
on October 1, 2016
Posted by: Jcooper0616
Got my Warranty replacement today! Now that's what I'm talking about! Everything is spot on! All buttons hit perfect, cut outs are EXACT, and the screen protector sits flat on my screen! Thanks Otterbox for the swift, hassle free warranty exchange!
Written by a customer while visiting otterbox.com