Customer reviews from otterbox.com
Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Average customer rating
3.7
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
89
4 Stars
31
3 Stars
30
2 Stars
30
1 Star
22
66%of customers recommend this product.
(
119 out of
180)
Customer Reviews for Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Posted by: Dawn99
Verified Purchase:Yes
It's a great product but only a week that I have had it Samsung has stopped production on the note 7 so I have to return my phone so a waisted time and money
Written by a customer while visiting otterbox.com
Posted by: Ronald
Verified Purchase:Yes
Bought it a couple of weeks ago. Best cas ever. Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike Z
Verified Purchase:Yes
Since they recalled all the Note 7s, this may be pointless but the case was good with one exception. The protective clear screen fit poorly. There was a gap between the plastic screen and the phone screen that hindered the touch screen responsiveness making the phone difficult to use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 17, 2016
Hi Mike,
We are sorry that the screen protector on this Defender was interfering with your Galaxy Note 7’s touchscreen. We see that you have initiated a return but we truly hope that this one abnormal OtterBox experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
We are sorry that the screen protector on this Defender was interfering with your Galaxy Note 7’s touchscreen. We see that you have initiated a return but we truly hope that this one abnormal OtterBox experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bubba
Verified Purchase:Yes
I'm disappointed in the clear cover over the screen . You can see the glue on the sides and it appears that there is a gap underneath the clear cover....
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 17, 2016
Hi Bubba,
We are sorry that the screen protector on this Defender is letting you down. Both the gap and the glue problems are not at all typical and we absolutely want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement lined up as soon as possible!
Best,
OtterBox Customer Service Team
We are sorry that the screen protector on this Defender is letting you down. Both the gap and the glue problems are not at all typical and we absolutely want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement lined up as soon as possible!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ellipsis
Verified Purchase:Yes
I loved my case. It protected my phone from several serious falls without fail.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
I buy the defender cases because i work construction. Usually, one case last the life off the phone. This one, is just ok. I install Fire sprinklers, so I'm around water, sheetrock dust, saw dust dirt and mud, etc. This case allows a lot of dust to get between the protector and the screen.
Aside from that, I like the case
Aside from that, I like the case
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, October 17, 2016
Hi Steve,
Thanks for your feedback! We are sorry that dust and debris are infiltrating this Defender. This is not typical and we definitely want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We are sorry that dust and debris are infiltrating this Defender. This is not typical and we definitely want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Craig
Verified Purchase:Yes
This was my first otterbox purchase. The class protector made it difficult to use keyboard. Big mistake purchasing this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 17, 2016
Hi Craig,
We are sorry that the screen protector on this Defender is hindering the use of your Galaxy Note 7. We completely understand why this would be disappointing and we certainly want to turn things around. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We are sorry that the screen protector on this Defender is hindering the use of your Galaxy Note 7. We completely understand why this would be disappointing and we certainly want to turn things around. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hunting Fool
Verified Purchase:Yes
These things are far and away the best protection for your phone. Every phone I buy I get an Otter Box for it. Two years later the Otter Box is beat to death but the phone looks brand new.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com