Customer reviews from otterbox.com
Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Average customer rating
3.7 out of 5
3.7
(202 Reviews)
Open Ratings Snapshot
Rating breakdown 202 reviews
5 Stars
89
4 Stars
31
3 Stars
30
2 Stars
30
1 Star
22
66%of customers recommend this product. 
(
119 out of 180
)
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Customer Reviews for Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Customer Rating
5 out of 5
5
Defender
on October 12, 2016
Posted by: Upmike1074
Verified Purchase:Yes
Best case for work. Railroad tested railroad approved
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Expected more
on October 12, 2016
Posted by: Funto
As many others have said. The screen protector is not flush with the phone and leaves a gap for dust to enter the case. I purchased two cases to be sure. Same on both of them. I'm sure Otterbox is addressing this issue but is it really worth it with the second recall on the phone? Solid case easy install. Max protection.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 14, 2016
Hi Funto,

Thanks for your feedback! We are sorry that there is a gap on your Defender cases and that dust is sneaking underneath the screen protectors. This is not normal and we certainly would be happy to help out if you still have the cases. Feel free to give our friendly Otters a call at 1-855-688-7269, and we will assist in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Disappointing
on October 12, 2016
Posted by: Fire Phone
Verified Purchase:Yes
Hello, My wife and I bought two Galaxy Note 7 phones back in August. I had been following the phone for months reading about it's attributes. We waited for a very long time to receive the two Otter Box Defender cases, Berries & Cream, Steel Berrie. By the time we got them, the phone was removed from production, basically it's a Dead Phone. I immediately got rid of the plastic face covers on both. I read the reviews on them. We prefer glass which worked out. What didn't work was the internal power button control extension on the right hand side. With her phone it works fine mine, not so much. I can no longer take screen shots by holding the power button down simultaneously with the return button at the bottom of the phone. One works fine and one does not. This whole experience has been a Nightmare and yet we Love the Phone. We will not turn it in for anything less than a Note.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 14, 2016
Hi waiting1,

Thanks for your feedback! We are sorry that the power button on your Defender case is not working. This is very odd and understandably disappointing. Please reach out to our friendly Otters so that we can rectify this unfortunate dilemma. We can be reached at 1-855-688-7269 and we are happy to help!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
True to the Otter Box name
on October 13, 2016
Posted by: zsmallsz
Verified Purchase:Yes
I really like the case for the note 7. The only issue that I have is the way the ear piece and the camera are on the phone causes a gap that allows dust and dirt to get into the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Love everything BUT the screen!
on October 13, 2016
Posted by: Okredhead
Verified Purchase:Yes
The cases great quality, but I think The screen is too thick this time. I have to press way too Hard to type or to activate anything. It seems thicker than usual.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Number one for protection
on October 13, 2016
Posted by: LindbladStudios
Verified Purchase:Yes
5 stars.. this will protect your phone if u are one of those folks like me that drops stuff.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great product
on October 13, 2016
Posted by: Sis1
Verified Purchase:Yes
Love the case.great fit.ony thing is they just recalled the exchanged phones.now i have a case but no phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
It's terterrible! no stars!
on October 14, 2016
Posted by: Rochelle
Verified Purchase:Yes
The case is awful. Illfitted & terrible! You have to push the screen super hard for it to connect because it fits so badly!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 17, 2016
Hi Rochelle,

We are sorry that this Defender is not fitting as well as it should. We fully understand why this would be disappointing and we absolutely want to help out with this unusual dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to set up a warranty replacement in practically no time at all!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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