Customer reviews from otterbox.com
Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Average customer rating
3.7 out of 5
3.7
(202 Reviews)
Open Ratings Snapshot
Rating breakdown 202 reviews
5 Stars
89
4 Stars
31
3 Stars
30
2 Stars
30
1 Star
22
66%of customers recommend this product. 
(
119 out of 180
)
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Customer Reviews for Otterbox - Defender Hard Shell Case for Samsung Galaxy Note 7 Cell Phones - Black
Customer Rating
5 out of 5
5
Best of the best
on October 11, 2016
Posted by: Esdie26
Verified Purchase:Yes
Is true the best ever since all wayl I recommend 100%
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Poor Fit
on October 11, 2016
Posted by: Pete
Verified Purchase:Yes
Otterbox screen does not fit snugly enough across the surface of the phone's screen. You have to press too hard to text.
Response from otterbox.comBy OtterBox , Customer Service Team, October 12, 2016
Hi Pete,

We are sorry that the screen protector on this Defender has a bit of a gap. We fully understand why this is disappointing and we absolutely want to help out with this unusual predicament. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up for you.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Nice Case
on October 11, 2016
Posted by: Chris
Verified Purchase:Yes
It is a very nice case and much better than my previous Note 4 case. I do have two minor issues which are at times it's hard to clip back into the belt clip and secondly there are gaps at the edge by the beveled/rounded screen where it makes a noise and I have to push harder to make the phone work.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Just received today
on October 11, 2016
Posted by: Maddog1032
Just received my case today after having to purchase a Commuter until the Defender was available almost two months after the Note 7's release. Now the phone needs to be turned in on and the case is useless.
Been using the case for a few hours, the case doesn't seem to be up to standards with the rest of the Otterboxes we've purchased in the past. Plastic case doesn't seem to full snap closed, rubber outer part doesn't fit properly. Also causes issue with having to touch the screen over and over for it to register.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 13, 2016
Hi Maddog,

We are sorry that this Defender case is not fitting properly. This is certainly not typical with our cases as they are designed to fit their device seamlessly. What is happening with the Galaxy Note 7 is unfortunate. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will assist in any way that we can.

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Very Nice...
on October 12, 2016
Posted by: NYSweetness
Verified Purchase:Yes
I love the sleek design, color and the protection this case provides my device.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good stuff!
on October 12, 2016
Posted by: EliasO_O
Verified Purchase:Yes
This case is the real deal, your getting your money's worth. It's definetly a horrifying pity that I had to turn in my recall galaxy note 7, that it's actually going to be discontinue. The worst is that I waited for weeks for the defender series for the note 7 to come out....and that I only got to use it less than two weeks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Edge curve is annoying
on October 12, 2016
Posted by: JD1515
Verified Purchase:Yes
The case itself surrounding the clear window is perfect. It is the clear curved portion of the case that is not great. It did start to split, in my opinion the way the curve of the Note 7 is desinged (to be fair, I think OtterBox did the best they could with the design). Very difficult to text with the letters to the extreme left and right. The clear window doesn't fit the flat part of the screen perfectly so it took a lot of pressure and repeated attempts to input letters.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 14, 2016
Hi JD,

We are sorry that the screen protector on this Defender was interfering with parts of your touchscreen interaction. We fully understand why this would be disappointing and we would have been happy to have remedied this unusual dilemma.

We see that you have initiated a return, we hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Quality Protection
on October 12, 2016
Posted by: Vsu90randy
Verified Purchase:Yes
I refused to take my phone out the house until i had the best protection on my phone. Now you have to pay full price for your phone. All my phones look new and work fine while protected by an OtterBox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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