Customer reviews from kitchenaid.com
KitchenAid - 25 cu. ft. French Door Refrigerator with Interior Water Dispenser - Black Stainless Steel
Average customer rating
4.4
(1,282 Reviews)
Rating breakdown 1,282 reviews
5 Stars
782
4 Stars
320
3 Stars
110
2 Stars
28
1 Star
42
90%of customers recommend this product.
(
1,067 out of
1,186)
Customer Reviews for KitchenAid - 25 cu. ft. French Door Refrigerator with Interior Water Dispenser - Black Stainless Steel
Customer Rating
5
Great features
on September 21, 2025
Posted by: Bee56
[This review was collected as part of a promotion.] I am really enjoying my new refrigerator. The ice maker in the freezer is a big improvement. Plus having the water tap in the refrigerator adds to the clean look of the refrigerator and actually dispenses cold water. The versatility of the interior has made it easier to store food in both the refrigerator and freezer.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it but...
on May 27, 2021
Posted by: DMP61
from Cumberland, RI
[This review was collected as part of a promotion.] We love our new KitchenAid refrigerator however there seems to be an issues with the freezer door. When we pull to open it from the middle and right side of the handle, it's fine. When we pull from the left side of the handle, it doesn't work smoothly. We reached out to the place where we bought it and were told there was nothing they could do. I'm wondering if anyone else is having this issue.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Lyndsey
from Denver, Colorado
Verified Purchase:Yes
Fridge works great and is very aesthetically pleasing. Having the water dispenser inside the door really helps free up some space. Only nock is the left door can be a little stiff in closing. If you aren't careful, just lightly giving the door a little push isn't enough and your fridge will not close all the way. You manually have to apply pressure until the door closes. Might be a nucense if you have kids or teens that arent mindful of these things. One nice feature is if you happen to forget to close the door all the way, an alarm will sound.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Family of 5 in AK
from Alaska
Verified Purchase:Yes
I bought this fridge with a few other KitchenAid appliances for our new house. I HATE THIS FRIDGE. The only thing I like about this fridge is the water filter made the water taste great...but that's literally it. If something leaks on the top, it leaks ALL THE WAY DOWN each level...there is no design feature to control something that has spilled or leaked. (My earlier Samsung had this protection). The rear of the unit freezes food, no matter that we have it on a medium setting, and the front doesn't get cold enough. The freezer has steadily dripped water to the bottom, even after turning off the ice feature, creating a glacier that I have to force the door open because there is ice in the way of the pulleys. And now it has decided to frost everything over because the seal isn't real good. AND the alarm system which tells you if a door was left open beeps so softly you can't hear it and it's not irritating enough to make you think you left a door open. And for whatever it's cubic square feet is...I swear I can't fit anything it there! There has not been one appliance that I've been more disappointed with in the cadre of appliances we purchased for this house than this fridge.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Compressor went out in 6 months
on April 29, 2020
Posted by: WarmFood
from Nebraska
Compressor went out in 6 months and warranty doesn't help with any food spoilage while we waited 3 days to get a replacement.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, April 30, 2020
Hello WarmFood, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do NOT buy ANY products from KitechenAid
on May 12, 2017
Posted by: Joey
from California
Verified Purchase:No
Do NOT buy any products from KitechAid. The fridge Stopped working less than 3 weeks after purchase. Worst customer service from KitchenAid. They do not care at all about their customers. They are over booked and takes them weeks to send someone for repair. Have been to our house for service for over 2 times and the problem is still not fixed. Customer service of KitchenAid is terrible.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 98304407, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 98304407, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Posted by: carol
from St John, VI
Verified Purchase:Yes
This unit is the most poorly designed refrigerator ever.
The shelving spacing dose not permit bottles to be placed on them and you have to use the door shelves
The freezer holds half of what my much smaller refrigerator freezer held
The difficulty in removing the components to clean caused me to cry..
The freezer unit does not permit removal of the basket to clean.
Who ever designed this unit should have tried to clean it before it was put on the market
It is so apparent that this unit was designed by a man who never cleaned anything.
Hire a woman.
My husband bought this unit because it was big and silver.
I did not get a choice.
The shelving spacing dose not permit bottles to be placed on them and you have to use the door shelves
The freezer holds half of what my much smaller refrigerator freezer held
The difficulty in removing the components to clean caused me to cry..
The freezer unit does not permit removal of the basket to clean.
Who ever designed this unit should have tried to clean it before it was put on the market
It is so apparent that this unit was designed by a man who never cleaned anything.
Hire a woman.
My husband bought this unit because it was big and silver.
I did not get a choice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Hello Carol:
Thank you for taking the time to write regarding your KitchenAid refrigerator. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your refrigerator, and we apologize for any inconvenience this concern may cause you. We will forward these on for future consideration.
Thank you for taking the time to write regarding your KitchenAid refrigerator. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your refrigerator, and we apologize for any inconvenience this concern may cause you. We will forward these on for future consideration.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it
on December 20, 2017
Posted by: JRCROC
from Panama City, FL, United States
Gender:Female
[This review was collected as part of a promotion.] I love my refrigerator. It is everything I wanted,
The French doors open to a wide opening perfect for loading large items
I love the humidity setting. The freezer is also large,it freezes Items quickly. I can't say enough about how happy I am with it
The French doors open to a wide opening perfect for loading large items
I love the humidity setting. The freezer is also large,it freezes Items quickly. I can't say enough about how happy I am with it
Written by a customer while visiting kitchenaid.com