Customer reviews from kitchenaid.com
KitchenAid - 25 cu. ft. French Door Refrigerator with Interior Water Dispenser - Black Stainless Steel
Average customer rating
4.4
(1,282 Reviews)
Rating breakdown 1,282 reviews
5 Stars
782
4 Stars
320
3 Stars
110
2 Stars
28
1 Star
42
90%of customers recommend this product.
(
1,067 out of
1,186)
Customer Reviews for KitchenAid - 25 cu. ft. French Door Refrigerator with Interior Water Dispenser - Black Stainless Steel
Customer Rating
5
Happy
on November 17, 2021
Posted by: BamaDawg
from TN
[This review was collected as part of a promotion.] So far we are happy with our new frig. After a lot of research and learning a lot about refrigerators, we decided on this one. We had a Whirlpool before this, which it was okay but the ice maker broke (soon after we got it) and the ice box was on the door so the ice always melted in the bottom of container. We had that frig for 11 years which I guess is about average.
Why we chose this one. Well first off the simplicity of the frig. There is nothing on the exterior door. The water dispenser is inside the frig and the ice maker is in the freezer....where it belongs.
The water is always cold and tastes great.
The ice is never melted, and always a steady supply. We got a nice little scoop to use to get the ice out.
There seems to be enough room to put all the groceries in, we are a family of 4. We do have a small drink frig in our garage.
The doors seem to seal well and it's pretty quiet. Occasionally when it drops ice I can hear it but my old frig made the same noise.
We have only had this for a short time but hope that we get longevity out of it. Next purchase is the stove...I want handles to match and its time for a replacement.
Why we chose this one. Well first off the simplicity of the frig. There is nothing on the exterior door. The water dispenser is inside the frig and the ice maker is in the freezer....where it belongs.
The water is always cold and tastes great.
The ice is never melted, and always a steady supply. We got a nice little scoop to use to get the ice out.
There seems to be enough room to put all the groceries in, we are a family of 4. We do have a small drink frig in our garage.
The doors seem to seal well and it's pretty quiet. Occasionally when it drops ice I can hear it but my old frig made the same noise.
We have only had this for a short time but hope that we get longevity out of it. Next purchase is the stove...I want handles to match and its time for a replacement.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Expect rusted finish
on October 20, 2022
Posted by: Vicens
from Winston Salem, NC
[This review was collected as part of a promotion.] Refrigerator works mechanically, however, the "stainless steel" finish on not only this appliance but a dishwasher began rusting out within three months of purchase. Kitchenaid only warranties the finish on their appliances one month. I would have expected much better for an upper end appliance that used to have a great reputation. Never again!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kristin S, Social Care, October 21, 2022
Thank you for sharing your experience with us, Vicens. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Noisey! Noisey!
on December 6, 2019
Posted by: MichelleOben
from Redmond, WA
The NOISE of this fridge is beyond horrible, and CONSTANT. I can hear it throughout the house--a high pitched ringing noise. I have this same fridge at a cabin and there's zero noise, beyond the fan turning on periodically. Two techs have come out, with calls into Whirlpool (who owns KitchenAid). According to the Whirlpool tech, "there was a bad lot of these and we are aware of the problem. Try replacing the compressor. It may help." MAY...and they know the issue. The techs coming to the house have tried to help, but this is a known issue. They should replace my fridge! Oh, and this is the 2nd model we have had installed in 6 months--the first fridge heated rather than cooled. This is a horrible unit. DO NOT BUY IT!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care , December 11, 2019
Hey MichelleOben, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love our Fridge!
on January 9, 2019
Posted by: krcovil
from Spartanburg, SC
Gender:Female
[This review was collected as part of a promotion.] This fridge has been so great for us...the space, the features--it was the perfect choice for our modern farmhouse home! We built a new home and put all Kitchenaid black stainless appliances in and they are absolutely beautiful! I do not think we could have chosen anything better!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor purchase, nothing fits!
on October 13, 2019
Posted by: annoyed3
from New Jersey
Gender:Female
I bought this refridgerator about 3 months ago and find it to be aweful. The shelf and door space do not hold much. No matter how you adjust the shelves, you cannot place a gallon of milk or amond mild in the fridge wihtout losing half a shelf. The doors close on you while you are trying to place something in the fridge. The freezer "basket" is vey cheeply made and is very shallow that it doe not hold a lot. Furthermore, to get the separators out of the freezer you need to take the whole basket out and use a screw driver to pry it off - and hopefully not break it. All in all i am not happy with this refrigerator and would love to return it and get my old one back. If I could I would rate it -1.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, October 28, 2019
Hello annoyed3, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Garbage
on May 13, 2020
Posted by: Bay80
from Massachusetts
The first one I bought had a warped freezer door after being strung along for 6 months with limited freezer capacity the unit was final replaced. That unit lasted a whole 3 years till it stopped working. I thought kitchenaid was quality turns out it’s just another hunk of metal waiting to be recycled.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Harrimm, Social Care, May 14, 2020
Hey Bay80, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
RUST- don’t buy
on July 31, 2022
Posted by: RUST
from Florida
I bought this and within 1 year the outside of the freezer and refrigerator doors have RUSTED. I have only ever cleaned this with recommended products. The warranty I purchased doesn’t even cover the damage. It looks terrible and was clearly made with very cheap materials and is NOT worth the price. I hope kitchen aid will accept responsibility. WASTE OF MONEY.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kristin S, Social Care, August 5, 2022
Hey RUST, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Making vibrating noises
on November 24, 2022
Posted by: Baffled customer
from MD
[This review was collected as part of a promotion.] The refrigerator was recently installed. After a few days of use, I hear occasional loud vibrations and tried to contact KitchenAid by phone and emails at no avail.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, November 25, 2022
Thank you for sharing your experience with us, Baffled customer. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com