Customer reviews from kitchenaid.com
KitchenAid - 25 cu. ft. French Door Refrigerator with Interior Water Dispenser - Black Stainless Steel
Average customer rating
4.4
(1,282 Reviews)
Rating breakdown 1,282 reviews
5 Stars
782
4 Stars
320
3 Stars
110
2 Stars
28
1 Star
42
90%of customers recommend this product.
(
1,067 out of
1,186)
Customer Reviews for KitchenAid - 25 cu. ft. French Door Refrigerator with Interior Water Dispenser - Black Stainless Steel
Customer Rating
3
It's making some strange noises.
on November 4, 2020
Posted by: Jzozo
from Edmonton
[This review was collected as part of a promotion.] We've moved into our new home about 6 weeks ago. We purchased this fridge because we had the identical one in our previous home after we upgraded and we loved it. We still like this one very much but for the last number of weeks it's been making constant "crackling" noises like a wood camp fire and it's become annoying. For now, we are being patient for a few more weeks as, based on Google searches, this can be "normal". It may be normal but it better not be forever. Hopefully soon it will quiet down again.
I would recommend this to a friend!
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , November 10, 2020
Hello, Jzozo!
We are so very sorry to hear that you are not completely satisfied with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about your concerns with the crackling noises you have been hearing. We understand that it is upsetting to have an appliance fail to meet your expectations, and for that, we sincerely apologize to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 238390239. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear that you are not completely satisfied with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about your concerns with the crackling noises you have been hearing. We understand that it is upsetting to have an appliance fail to meet your expectations, and for that, we sincerely apologize to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 238390239. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this refrigerator
on December 9, 2020
Posted by: Bpom
from Flagstaff, Az
[This review was collected as part of a promotion.] We bought this model about a month ago. So pleased with the space inside. The freezer is great but might be too small for a larger family. The only thing I would change is the water dispenser, I would move the button underneath to push the glass against.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Fan and Noise Issues
on January 5, 2021
Posted by: FarRukh
from Clagary,AB
[This review was collected as part of a promotion.] I had issues with fan and noises of compressor with the refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , February 8, 2021
Hello, FarRukh!
We are so very sorry to hear about the troubles you have had with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about the problems you have had with the fan noises and the compressor. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize for that happening to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 240824057. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear about the troubles you have had with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about the problems you have had with the fan noises and the compressor. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize for that happening to you! You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 240824057. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Light Bulb Nightmare
on January 21, 2021
Posted by: BW03
The freezer compartment light stopped working after 7 months. When I contacted customer service, they "reminded" me that bulbs are not covered as they are consumables. They are LED, so require a technician to replace. Therefore, a simple light bulb failure is a very expensive repair. Consider another brand before buying this model.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy quinnm2, social care team, January 27, 2021
Hello BW03, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Multiple things breaking
on February 19, 2021
Posted by: JoRosie
from NY
[This review was collected as part of a promotion.] We got this as a replacement for a unit with a broken freezer compressor. This unit has had a broken drawer and the handle for the freezer is quite loose despite multiple attempts to tighten it. It's OK in that the compressors work, but I'm not impressed with plastic and hardware components.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Love the space not the noise
on February 19, 2021
Posted by: DMacD
[This review was collected as part of a promotion.] Interior design space is excellent but unit is noisier than other units we've had. Casket on the door split but is still covered under warranty
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Nothing Special
on February 20, 2021
Posted by: stin
from GA
[This review was collected as part of a promotion.] I expected Kitchenaid to be a bit more high end. As in the title this refridgerator is nothinng special. It is also noisy when running.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the tray drawer and interior filtered water
on February 20, 2021
Posted by: Poovy
from Springboro OH
[This review was collected as part of a promotion.] This fridge was part of my kitchen remodel. I love the spaciousness of it, everything inside is so accessible and it is easy to see. I really like the tray drawer, I haven’t had a chance to use it much because there hasn’t been any parties since Covid. But hopefully it won’t be too much longer and we can have family and friends over. The bottom freezer is great also, this is the first time I have had this feature.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com