Customer reviews from kitchenaid.com
Whirlpool - Universal Microwave Crisper Pan
Average customer rating
1.3
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
0
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
16
50%of customers recommend this product.
(
5 out of
10)
Customer Reviews for Whirlpool - Universal Microwave Crisper Pan
Customer Rating
1
Crisper out of stock
on December 14, 2025
Posted by: False advertisement
from Indiana
Bought the microwave/oven wall unit. We bought this back in August it’s Dec. it’s always out of stock! They should replace it with something else if you can’t fulfill your orders. Very disappointed!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 17, 2025
Hello
Thank you for your feedback. We are sorry to hear that you have not received your Crisper and would be happy to look into the matter.
Please reach out to us directly at 1-800-442-9991, so we can look into this matter further for you.
Christy T
Thank you for your feedback. We are sorry to hear that you have not received your Crisper and would be happy to look into the matter.
Please reach out to us directly at 1-800-442-9991, so we can look into this matter further for you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Great oven but…
on May 21, 2025
Posted by: Rich93
Bought new wall oven microwave combo. Got the email to get the free crisping tray, but along with many others, it is out of stock….
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 27, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 727126.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Condensation from oven vent leaves marks on door.
on June 23, 2025
Posted by: Annie Mousse
-10 if possible. Placed first redemption April 25, 2025 and have received emails stating crisper tray was available. However it wasn't.
I am wondering if the free crisper tray was a false leader to purchase this microwave.
When using the convection oven the vent is at the top of the door. Condensation/steam leaves marks on stainless steel finish.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 23, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 742150.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Seems great!
on July 10, 2025
Posted by: geoffk
from Dallas, TX
We purchased the combination microwave/oven mid-February 2025 and have been pleased with the appliance. Since February, we have checked for the free crisping tray everyday. Despite this, we’ve been unable to redeem the gift, even when we’ve checked 30 minutes after receiving an email. May we please get some assistance in obtaining this elusive item? Thanks!
Response from kitchenaid.comBy Branded Team, Consumer Care, July 11, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 750400
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No Crisper Pan Offer :\
on September 8, 2025
Posted by: Sadly No Offer
RE: KITCHENAID MICROWAVE CRISPER PAN OFFER
Like the majority of other reviewers here, we did not receive the follow-up email after registering the product with Kitchenaid/Whirlpool as suggested we would. Hoping they get this fixed.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 794098.
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Microwave Oven Missing the Crisper Pan
on September 30, 2025
Posted by: Debbie1969
from Roseville, CA
Bought the new microwave wall oven and the Crisper Pan is not included and now online it is out of stock. This is not right. Why would this not come with the microwave in the first place. Very disappointed!!
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 2, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 814572
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
False Advertising
on October 19, 2025
Posted by: Efrosty
from Grapevine, Texas
Same issue as all the others, this appears to have no resolution in site. Not sure get good it does to contact the bot via Facebook or Instagram, no one ever comes back saying they finally got the product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 27, 2025
Hello
Thank you for your feedback. We are sorry to hear that you have not received your free Crisper pan and would be happy to look into the matter.
Please reach out to us directly at 1-800-442-9991, so we can look into this matter further for you.
Marie Q
Thank you for your feedback. We are sorry to hear that you have not received your free Crisper pan and would be happy to look into the matter.
Please reach out to us directly at 1-800-442-9991, so we can look into this matter further for you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointed Customer!
on May 6, 2025
Posted by: Dean41091
from Union Kentucky
Purchased new built-in wall oven with microwave in March February 2025 to this day we still can’t get the crisper pan… this is disappointing to say the least
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 12, 2025
We understand how frustrating it is to experience repeated out-of-stock issues when trying to redeem a promotional item. We know you've followed the instructions and received notifications, yet the crisper tray remains unavailable. We can appreciate your disappointment and will look into this further.
To ensure we can best assist you, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference the specific Case # 719221.
We would be happy to look into the matter.
Marie Q
To ensure we can best assist you, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference the specific Case # 719221.
We would be happy to look into the matter.
Marie Q
Written by a customer while visiting kitchenaid.com