Customer reviews from kitchenaid.com
Whirlpool - Universal Microwave Crisper Pan
Average customer rating
1.3
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
0
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
16
50%of customers recommend this product.
(
5 out of
10)
Customer Reviews for Whirlpool - Universal Microwave Crisper Pan
Customer Rating
2
Why No Email to Explain Crisping Tray problem?
on May 30, 2025
Posted by: Jim V.
The combo oven/microwave has been wonderful so far. Unfortunately like most of the reviews included, we were disappointed to never receive an email from Kitchenaid to update us regarding the Crisping Tray. I can understand that things like this can happen.....But why would you ask for our email address if you are never going to use it to explain the delay?
I would recommend this to a friend!
Response from kitchenaid.comBy Branded Team, Consumer Care, June 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Wall_Ovens_and_Ranges and select your Wall Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 731780
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Unable to redeem my gift
on May 20, 2025
Posted by: Elham H
from L4E4H6
Hi, it is a great microwave/oven and KitchenAid emailed me this product as a gift, but your gift is not available for Canadian people. This issue disappointed me.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
didn't live up to promises
on June 3, 2025
Posted by: carlacici
from Amarillo, TX
One of the reasons I purchased this microwave/oven combo was the option for the crisping option on the microwave which is unusable without the tray which is unavailable.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 4, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 733347.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not Available Crisper out of stock
on June 9, 2025
Posted by: WJBB
One of the reasons I purchased this microwave/oven combo was the option for the crisping option on the microwave which is unusable without the tray which is unavailable. This is so frustrating uggg! How crazy is this but they still send a code to put in for ordering. Kitchen Aid used to be great heck we can even get instructions of to use all the options on our newly purchase wall comb. over/micro. Absolutely crazy!!
Response from kitchenaid.comBy Branded Team, Consumer Care, June 10, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 735772.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Crisper tray out of stock
on November 27, 2025
Posted by: NTCAL
I keep getting reminders to get my free tray, but both the trays online are out of stock
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 3, 2025
Hello
Thank you for your feedback. We are sorry to hear that you have not received your free Crisper Tray and would be happy to look into the matter.
Please reach out to us directly at 1-800-442-9991, so we can look into this matter further for you.
Christy T
Thank you for your feedback. We are sorry to hear that you have not received your free Crisper Tray and would be happy to look into the matter.
Please reach out to us directly at 1-800-442-9991, so we can look into this matter further for you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Can’t review something I can’t get
on May 9, 2025
Posted by: Tray0
I’ve been waiting for this tray to come into stock for over a year, what gives? Is it because it’s free? I honestly expected better from KitchenAid.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 15, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 720855.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Kitchenaid fails to deliver Crisping Tray.
on June 12, 2025
Posted by: Julkr525
Love the oven but no crispy tray. Very disappointed.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 13, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 738246.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Would give it 0 stars if I could
on July 10, 2025
Posted by: djhouk
from Los Angeles
Like all of the other reviews, “redeemed” my offer only to find it out of stock. Very disappointed. What kind of company doesn’t include it up front and then fails to deliver it?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 11, 2025
Thank you for sharing your experience with us. If you have any questions or concerns with your appliance please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 750570
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com