Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
3
No phone connection
on January 18, 2020
Posted by: Edward
We are still not able to use out T-Mobil phone with the Wi Fi
Response from netgear.comBy NETGEAR Team, January 21, 2020
Hello,
Thank you for your review of the NightHawk router. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your review of the NightHawk router. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Needs instructions
on January 18, 2020
Posted by: Travis
Un boxes it and hooked it up to my modem without any issues but the only instructions were to scan the q code on my phone and download the app. I have had an issue with it dropping the internet in the morning and support was helpful in that regard after i showed them that I bought it 6 days ago not a year ago like they think!!!
Response from netgear.comBy NETGEAR Team, January 21, 2020
Hello,
Thank you for your review of the NightHawk router. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your review of the NightHawk router. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the setup and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Happy with our Netgear
on January 18, 2020
Posted by: Anonymous
We are delighted with how good the netgear works for us.
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on January 18, 2020
Posted by: Carisa
Bought this because our other router was just to small. This is a great router. Easy to install, easy to check, and easy to just change settings if I need too. Thank you Netgear
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on January 18, 2020
Posted by: VT-Router
Got this router 2 years ago. Keeps great speeds with all our devices streaming
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on January 18, 2020
Posted by: SquidDad
I took it out of the box, replaced my old router and just started re-homing my phone, smoke alarms etc. Chromecast was the only problem but was resolved when I brought my phone next to the router to set up. The lights are a bit bright though.
Written by a customer while visiting netgear.com
Customer Rating
5
Reliable and fast
on January 17, 2020
Posted by: YC
We have had this router for 2 years. Never had a single problem. Fast and reliable.
Written by a customer while visiting netgear.com
Customer Rating
5
Great transmission power
on January 17, 2020
Posted by: Dan
I live in an older brick two story home. It has enough signal strength all through the house.
Written by a customer while visiting netgear.com