Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
3
Not bad
on February 11, 2020
Posted by: j from colorado
The speeds are fast. Way faster than my previous router, but the signal is not as strong.
Response from netgear.comBy NETGEAR Team, February 11, 2020
Hello,
There are some steps you can take to improve the range. I have linked the resource below:
https://kb.netgear.com/1114/Improving-wireless-range-Overview
Thank you,
NETGEAR Team
There are some steps you can take to improve the range. I have linked the resource below:
https://kb.netgear.com/1114/Improving-wireless-range-Overview
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Made a huge difference
on February 11, 2020
Posted by: Catherine Kurtz
This was such a great purchase.. eliminated all of our WiFi issues immediately. I used to have to reset the router at least once a week.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent service
on February 11, 2020
Posted by: Balesnick
Had trouble with every other aspect of connecting my WiFi but netgear resolved the issue immediately
Written by a customer while visiting netgear.com
Customer Rating
3
No Integration with Other Routers
on February 11, 2020
Posted by: TERRY
The router would not fully integrate into a single, seamless network with an R8000 as the primary router. It functioned as an independent network. I spent many hours on the phone with Netgear to try to make it work, and in the end ended up sending it and the R8000 back and bought an Orbi system that works phenomenally well.
Response from netgear.comBy NETGEAR Team, February 11, 2020
Hello,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If there is anything we can do to further help please reach out to us at Netgearteam@netgear.com
Thank you,
NETGEAR Team
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If there is anything we can do to further help please reach out to us at Netgearteam@netgear.com
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Good and powerful
on February 11, 2020
Posted by: Joe
Great router with lots of features. Weak on parental controls.
Response from netgear.comBy NETGEAR Team, February 11, 2020
Hi Joe,
information on setting up the parental controls can be found on page 59 of the user manual.
http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_07Aug2015.pdf
Thank you,
NETGEAR team
information on setting up the parental controls can be found on page 59 of the user manual.
http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_07Aug2015.pdf
Thank you,
NETGEAR team
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on February 11, 2020
Posted by: Lisa Martin
Only problems I ever had with this router involved either my phone or the cable company. Fast, dependable.
Written by a customer while visiting netgear.com
Customer Rating
5
So Fast My Computer Can Barely Keep Up
on February 11, 2020
Posted by: darrellLee
Super simple setting up, it only took me a few minutes, once plugged in and blinking my search and streaming speeds are incredible... AWESOME!!
Written by a customer while visiting netgear.com
Customer Rating
3
Needs a reboot every few da ys
on February 11, 2020
Posted by: Jim
Disappointed that this new router needs to be rebooted every 3-5 days
Response from netgear.comBy NETGEAR Team, February 11, 2020
Hi Jim,
You should not need to reset your router. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
You should not need to reset your router. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com