Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Doing exactly what I wanted
on February 22, 2020
Posted by: Ronald
It is covering the whole house with a great signal. We have know more wi-fi problems.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome unit, works great!
on February 22, 2020
Posted by: Anonymous
This has been a very dependable WiFi router for my family and home business.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to set up.
on February 21, 2020
Posted by: Machrepr63
I was worried about setting it up myself, but it turned out to be simple. Walking through the setup online was easy. I recommend this purchase to anyone.
Written by a customer while visiting netgear.com
Customer Rating
3
Less Reliable Than Apple Router
on February 21, 2020
Posted by: Samuel
When it works it is great. But in a week of using this device, I have had to reset it several times. It is annoying.
Response from netgear.comBy NETGEAR Team, February 24, 2020
Hello Samual,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the performance on this router. I have linked a resource that may help.
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
If you need further assistance, please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the performance on this router. I have linked a resource that may help.
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
If you need further assistance, please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
needed new router
on February 21, 2020
Posted by: allan
great product easy to install, I am not a great computer person, works great.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome Budget router
on February 21, 2020
Posted by: DC5724
This router is fantastic and has great coverage in my home. It consistently delivers the speeds my isp sends me.
Written by a customer while visiting netgear.com
Customer Rating
4
Great router
on February 21, 2020
Posted by: Rick
Great router but not so easy to set up. I would have given 5 stars but for the difficulty setting it up. Instructions are non-existant and all should be automatic. It took forever to find a phone number for tech support but when called they walked me through it in15 minutes.
Written by a customer while visiting netgear.com
Customer Rating
4
Great router
on February 21, 2020
Posted by: Rick
Great router but not so easy to set up. I would have given 5 stars but for the difficulty setting it up. Instructions are non-existant and all should be automatic. It took forever to find a phone number for tech support but when called they walked me through it in15 minutes.
Written by a customer while visiting netgear.com