Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Netgear AC1750
on February 25, 2020
Posted by: LAWRENCE HUNTER
I have enjoyed using this product.. I got it about a little bit over a week ago.. It has really boosted my wifi and it has been a wonderful experience so far..
Written by a customer while visiting netgear.com
Customer Rating
4
Hard to hook up - works well
on February 25, 2020
Posted by: Phillip
Took me two hours to get set up with the phone app. As usual, the techies that designed this assumed that end users would know next steps. If you are going to give step-by-step instructions (like which unit to power up first) then you ought include all the steps
Written by a customer while visiting netgear.com
Customer Rating
5
AC1750 Review
on February 25, 2020
Posted by: Fred Jacoby
Excellent range and setup was pretty straight forward, although I would have liked to be able to do the setup via my PC rather than with my smartphone.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to connect
on February 24, 2020
Posted by: Anonymous
Easy to register and connect to my internet provider modem.
Written by a customer while visiting netgear.com
Customer Rating
1
Not happy
on February 24, 2020
Posted by: Anonymous
Every 3 to 4 days the NetGear goes off line. When I try to reset it tells me I have the wrong password. I keep trying and eventually I can get it back on line. Very annoying. My old NetGear I had eight years or longer before it stopped working. Never had to reset it, it was always dependable.
Response from netgear.comBy NETGEAR Team, February 25, 2020
Hi Shirley,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the performance of this router. I have linked a resource that may help.
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
If you need further assistance, please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the performance of this router. I have linked a resource that may help.
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
If you need further assistance, please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Netgear AC 1750
on February 24, 2020
Posted by: Gary
Router works well. Set up instructions were poor. QC code method would allow internet connection to be etablished there was no second method in the directions.
Response from netgear.comBy NETGEAR Team, February 25, 2020
Hi Gary,
We understand that you had a difficult experience with the setup of your R6400. If you need further assistance, please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
We understand that you had a difficult experience with the setup of your R6400. If you need further assistance, please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Connectivity
on February 24, 2020
Posted by: Neal Rousseau
This wireless router is amazing. I can now roam to places where I did not get any wifi in my home. I went from having to restart my wifi multiple times everyday to just having a safe, solid, and super fast connection to my router. It is awesome!
Written by a customer while visiting netgear.com
Customer Rating
5
Piece of Cake
on February 24, 2020
Posted by: Jim Mc
Within minutes I was able to replace my old router . My internet connection is great and it very easy to setup a password, unlike older units that took a Phd to figure it out . I am very impressed with the quality and price .
Written by a customer while visiting netgear.com