Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
High range and the speed do the work
on February 15, 2023
Posted by: Rov
I was looking specifically for a Netgear modem/router due to the company's outstanding customer service. This router does the work as soon as you plug it in. Can not go wrong with it.
Written by a customer while visiting netgear.com
Customer Rating
2
internet drop
on February 15, 2023
Posted by: jim keim
Still having problems with it dropping out internet.
Response from netgear.comBy Consumer Affairs, February 16, 2023
Hi jim,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
pretty good
on February 15, 2023
Posted by: Nick Empey
We switched from Arris that we were renting from Spectrum. Over not noticed a difference in quality, but my son complains about losing wifi connection from time to time.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on February 15, 2023
Posted by: Ola
Good product from netgear. Wide range with fast internet speeds. I highly recommend 👍🏾
Written by a customer while visiting netgear.com
Customer Rating
5
Works perfectly
on February 15, 2023
Posted by: Anonymous
Easiest extender I have ever used. Setup was a breeze. Easy to follow instructions.
Written by a customer while visiting netgear.com
Customer Rating
5
Love it
on February 13, 2023
Posted by: Ac 6300 g 5
I am happy with my modem always had a NETGEAR modem fell to Xfinity regretted that bought my own again now I had to buy more speed …
Written by a customer while visiting netgear.com
Customer Rating
5
Consistent and even power
on February 12, 2023
Posted by: Tangoth
We are having a consistent power of wi-fi over the whole house. It is not as powerful as the XR1000 but it doesn't drop signal every so often like the other one.
Written by a customer while visiting netgear.com
Customer Rating
5
A great upgrade
on February 11, 2023
Posted by: Kara Lee
The last router I had was about 11 years old, so it was more than time enough to get a new one. This router does everything I need it too and the distince the wifi covers is amazing and I dont get spotty break ups even in my basement anymore while doing laundry.
Written by a customer while visiting netgear.com