Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
This wireless router has been a life saver
on March 31, 2020
Posted by: Brian Graybeal
We suffered from an outdated router and this router has brought us up to date with speed and reliability for the multiple users in our house.
Written by a customer while visiting netgear.com
Customer Rating
5
This wireless router has been a life saver
on March 31, 2020
Posted by: Brian Graybeal
We suffered from an outdated router and this router has brought us up to date with speed and reliability for the multiple users in our house.
Written by a customer while visiting netgear.com
Customer Rating
1
Intermittent Connection and Warranty Not Fulfilled
on March 31, 2020
Posted by: DPD_LLC
Gender:Male
Length of ownership:3 months
I have reached out over 3 times for support because of an intermittent WiFi connection. I did all the recommended steps each time, from talking to my ISP (and confirming it was not the Internet service), to moving the unit to a different location, to factory resets, and reading all the support documents I was directed to. Finally, I came to the conclusion that this unit must be defective. The response I received when trying to get it replaced under the one year warranty was that I need to have the unit diagnosed. But, it turns out the only way to have it diagnosed is to pay for additional technical support. And, the worst part is despite the multiple calls I made in the past they claim I was never put through the full technical diagnostic support. I am very disappointed in this product and the related service. The irony is, if my unit was replaced under the warranty as expected, I would likely be writing a great review.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 1, 2020
Hello,
We are sorry to hear that you had a difficult time replacing your product while still under the warranty. We would like to help with this. Please reach out to NetgearTeam@netgear.com
Thank you,
NETGEAR Team
We are sorry to hear that you had a difficult time replacing your product while still under the warranty. We would like to help with this. Please reach out to NetgearTeam@netgear.com
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
once connection issues solved works great
on March 31, 2020
Posted by: amie
Its a big step up from an older router. handles a medium-sized house needs well. Help desk was a bit of a pain as we tried to get it hooked up. Finally had the nieghborhood tech geek solve the issues
Written by a customer while visiting netgear.com
Customer Rating
5
Wireless Router AC1750 Review
on March 31, 2020
Posted by: Anonymous
Strong signal throughout the house. Seems faster than the old router.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on March 31, 2020
Posted by: Ruby E Pina
So far we are not having any problems. The modem and the router are working great.
Written by a customer while visiting netgear.com
Customer Rating
5
Live streaming
on March 31, 2020
Posted by: Angie
We were trying to live stream at our church and the feed kept stopping and buffering. We have a robust connection so I purchased this router and we no longer have any issues with streaming.
Written by a customer while visiting netgear.com
Customer Rating
4
Netgear router
on March 31, 2020
Posted by: More couch then run
Easy to set up and I love being able to monitor using the app. We have a couple issues where it shut off at night and the Box did not have a manual in it so had to look that up online. Would have been nice to have an actual manual to troubleshoot with.
Written by a customer while visiting netgear.com