Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,957 Reviews)
Rating breakdown 9,957 reviews
5 Stars
7,950
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Amazing WiFi
on October 6, 2020
Posted by: Anonymous
One of the best internet I’ve had in a long time. The internet is so fast I couldn’t ask for more.
Written by a customer while visiting netgear.com
Customer Rating
1
Difficult, no impossible, to set up
on September 26, 2020
Posted by: Wasted time and going mad
Gender:Male
Length of ownership:1 week
I bought this today and I have spend about 5 hours trying to get it set up. It is obviously difficult to set up. I tried to see if Nighthawk is the way to go, but that Ap made it worse. I kept getting told that it was not able to connect to my existing network, and to connect to Nighthawk. But I wanted an extender not a new router.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, September 28, 2020
Hi Wasted time and going mad,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Does Not Last Long
on September 8, 2020
Posted by: DaveSelke
Length of ownership:1 year or longer
I purchased it in July 2019. Since the end of Aug 2020 I constantly lose internet connectivity. Mine started acting up one year and one month after the date of purchase. Of course the warranty is only for one year. I've never had a router crap out on me so quickly.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, September 9, 2020
Hi DaveSelke,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Awful product
on September 2, 2020
Posted by: JohnDoe
This is the worst extender I have ever owned.
I downloaded the app, plugged in the extender, and went through the setup process. Attempting to connect to the network crashed my entire network. Factory reset and try again, same result.
The app is very poor as well because it comes back telling me the password for the network is not correct (which I know it is because I tested a device using the same password) which tells me the app is so poorly programmed it doesn't even know how to interpret a downed network.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, September 3, 2020
Hi JohnDoe,
Thank you for your review. This resource should help you "troubleshooting NETGEAR WiFi range extenders" To find this resource, one of many others, please login to MyNETGEAR and click support. Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help. Thank you.
Thank you for your review. This resource should help you "troubleshooting NETGEAR WiFi range extenders" To find this resource, one of many others, please login to MyNETGEAR and click support. Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help. Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible Router
on August 24, 2020
Posted by: Darkage
Gender:Male
Length of ownership:3 months
I bought the Router around May 2020. The router stopped working in July. Do not waste your money or time. It does not work and you will not get support. By the time I could return the item because to much time had passed.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, September 1, 2020
Hello Darkage.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Just Works!
on August 4, 2020
Posted by: sunpadre
Gender:Male
Length of ownership:1 year or longer
I bought this a couple years ago - if I remember correctly. It's been a while, anyway, this product has been working very well for our family. We are heavy users with lots of bandwidth needs and this delivers! Don't use it with a splitter though, even though it still will work, it needs a direct connect from the cable source and it'll be rock solid.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup
on June 3, 2020
Posted by: Andy
Easy to setup and got it working quickly. No problems and all platforms connect work great.
Written by a customer while visiting netgear.com
Customer Rating
5
Solved my wifi problem!
on June 3, 2020
Posted by: Louise Skillman
Strenghed my wifi signal and eliminated slow speeds in my home!
Written by a customer while visiting netgear.com