Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
2
Poor wifi range
on April 4, 2023
Posted by: Keenan Riddell
My router only sits about 20 ft 25 ft at the very most from my wireless TV and it struggles to keep a signal the application is frustrating to use it has a lot of crashes sometimes I'm not even able to sign in it'll give me an error message saying that routers not in range or it's not connected. I wouldn't recommend this router to anybody. I'm currently looking for something better.
Response from netgear.comBy Consumer Affairs, April 5, 2023
Hi Keenan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great service!
on April 3, 2023
Posted by: Shantel Mack
I find this network company very reliable with high quality product equipment and fast smooth running service that's very efficient. I would recommend to anyone to have an in home and office equipment service set up. Thanks Netgear!
Written by a customer while visiting netgear.com
Customer Rating
5
Very satisfied
on April 2, 2023
Posted by: Anonymous
The set up and installation process was so easy and flawless. But more importantly was the range extension. My router is in the office in the back of my house, and my entertainment room is in the front. Streaming shows would sometimes be slow and pixelated. The Netgear AC1750 has totally resolved that issue. Definitely would recommend it.
Written by a customer while visiting netgear.com
Customer Rating
5
Great customer service!
on April 1, 2023
Posted by: Anonymous
Called NETGEAR when I was having difficulty getting my new router up and running. Customer service person was very knowledgeable, helpful and patient while coaching me thru the setup. He also connected me directly to Xfinity for the final connection and it worked! The only area I’m having issues with right now are my two WiFi boxes that are in addition to my Xfinity cable box. Do you have any recommendations to keep them up and running? They’re very finicky—thank you!
Michelle R.
Michelle R.
Written by a customer while visiting netgear.com
Customer Rating
5
Cable Modem Router
on April 1, 2023
Posted by: Karen Hall
I bought the Netgear AC1750 and am very pleased. I called Netgear customer service and they helped me install my modem router!
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect fit
on April 1, 2023
Posted by: Eric Gulliksen
I used to have a poor signal in my bedroom. But since I started using this extender, it boosted the signal from my router to the highest point it could go making a connection to the internet and different sites happen quickly. No more pauses while watching videos and such.
Written by a customer while visiting netgear.com
Customer Rating
4
A decent option
on March 31, 2023
Posted by: Clay Fanni
It is a decent option for the price, it will keep your traffic under 400mbs though, if you're running lots of streaming devices and games at the same time, you may want to move up from this particular model.
Written by a customer while visiting netgear.com
Customer Rating
4
Used to extend internet to pool house
on March 31, 2023
Posted by: Connie
Works fairly well most of the time but there are times when internet spins which can be frustrating. Still, it's better than no internet. Also the RJ45 light remains amber.
Written by a customer while visiting netgear.com