Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,958 Reviews)
Rating breakdown 9,958 reviews
5 Stars
7,950
4 Stars
1,245
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
3
Great for a few years
on December 5, 2020
Posted by: Anonymous
My Netgear AC1750 Smart WiFi router worked amazingly for 3 full years. I currently still use it but within the last week or so it keeps recycling and I have to set it up all over again. I figure it’s out of date at this point and keeps looking for a firmware upgrade that is not there. Sadly, I’ll be getting rid of it, but I will definitely be buying another Netgear Nighthawk router. Highly recommended
Response from netgear.comBy Consumer Affairs, December 8, 2020
Hi Sonja Jones,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on December 5, 2020
Posted by: Happy customer
Great product, saved money with not having to pay monthly rental fees from the cable company. Easy install; however, I did have to call Netgear because the cable company missed a step. Customer service was very nice. Did not have long wait time on phone. Would highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on December 5, 2020
Posted by: Anonymous
Works like a charm, got it mainly for outside camera, but have about 8 items running off of it, would recommend to anyone
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect buy
on December 4, 2020
Posted by: Andrea
I bought this based on reviews and our family needs and was not disappointed. We have about 15 devices that are connected and we tested all of them at the same time and nothing impacted the speed. We have coverage in areas of the house that we didn’t previously have with our old router. Love it!!
Written by a customer while visiting netgear.com
Customer Rating
1
Intel Puma 6 Chip makes product lose connection
on December 4, 2020
Posted by: Anonymous
I am on my replacement product and the problem still persists. I lose connectivity for 5 minutes 1 or 10 times a day. My internet provider came various times and told to change the product. I do not know what to do at this again.
Response from netgear.comBy Consumer Affairs, December 9, 2020
Hi Juan Ruiz,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Router modem
on December 4, 2020
Posted by: Jaimin
Its work really well and range is great for single family house in all over
Written by a customer while visiting netgear.com
Customer Rating
5
it really works!
on December 4, 2020
Posted by: Shelby S.
We live in a 2 story house. We could never get our wifi up stairs but now since we installed this router we have been able to finally watch TV and even play our Xbox with no lagging!! Absolutely 5 star!
Written by a customer while visiting netgear.com
Customer Rating
5
Work well
on December 4, 2020
Posted by: Linda Arceneaux
Router works well but have problems connecting smart TVs devices and Netflix with router all direction followed any suggestions
Written by a customer while visiting netgear.com