Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,958 Reviews)
Rating breakdown 9,958 reviews
5 Stars
7,950
4 Stars
1,245
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
4
Good value
on January 24, 2021
Posted by: Ric
Very good for value. Easy setup, good range, and very slim for easy mounting. Works well.
Written by a customer while visiting netgear.com
Customer Rating
3
Fair
on January 23, 2021
Posted by: Keith
Replaced a Motorola with this and not any better or worse.
Response from netgear.comBy Consumer Affairs, January 26, 2021
Hi Keith,
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Great unit !!
on January 23, 2021
Posted by: Mr. Noe
This would be my second unit. My first one literally lasted 3-4 years! The newer model is more slim amd compact, but still gets the job done !!!
Written by a customer while visiting netgear.com
Customer Rating
5
Reliable and speedy
on January 23, 2021
Posted by: Anonymous
We had this same model for 6 years. When it needed replaced we picked the same model because it’s performance for us. We had no issues the previous 6 years, so it was an easy choice. The newer version includes an app that helps manage your router and devices.
Written by a customer while visiting netgear.com
Customer Rating
4
Dualband is great.
on January 23, 2021
Posted by: K Mikkola
Love the ability to use the dual band and guest networks to separate devices based on the type needed. Easy to set up and manage.
Written by a customer while visiting netgear.com
Customer Rating
1
Returned item
on January 23, 2021
Posted by: Don
Device heated up and did not extend area for internet
Response from netgear.comBy Consumer Affairs, January 26, 2021
Hi Don,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
4
Needs better VPN options
on January 23, 2021
Posted by: Jacob chelsen
Flashing shouldn’t be the only option to install a VPN that’s ridiculous. 3 stars. Not 4
Written by a customer while visiting netgear.com
Customer Rating
3
Difficult setup
on January 22, 2021
Posted by: Anonymous
After three hours of trying to set up the router I gave up. I scheduled an appointment with my service provider to do it for me. I gave it another try before they arrived and it started working. Not sure what the problem was but I like how it functions now.
Response from netgear.comBy Consumer Affairs, January 26, 2021
Hi Bill Berman,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com