Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,958 Reviews)
Rating breakdown 9,958 reviews
5 Stars
7,950
4 Stars
1,245
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Excellent product
on February 8, 2021
Posted by: John z
Operating eight devices off of ac1750 no problems. Fast and reliable.
Written by a customer while visiting netgear.com
Customer Rating
3
Just ok
on February 7, 2021
Posted by: Anonymous
Set up my new modem and I’m not really that impressed...even though our speed is better than with our previous internet server, there is lots of lag time.
Response from netgear.comBy Consumer Affairs, March 13, 2021
Hi Stacey Kaylor,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Don't update out of warranty-Update Bricked router
on February 7, 2021
Posted by: CJames
Gender:Male
Length of ownership:1 year or longer
I bought this about two years ago. Netgear came highly recommended. It was a little expensive but was packed with features that made the little extra expense reasonable. The app seem was nice for setup and periodic adjustments. However, I ran the update from the app a couple days ago and, Voila! I get my very own Netgear brick. That is the long story short. Basically I ran the update and the power light turned to a flashing amber for 3 days straight because disrupting the update would cause an issue like bricking the router. The blinking amber according to the manual is update in progress/factory reset button has been pushed. I figured nothing a little tech support call couldn't fix....I call the number and can't even connect to a human being without paying because the warranty has expired. Hmmm...guess you shouldn't update outside of the warranty period of 90 days. I'll get my update. A new router and it certainly will not be a Netgear. Terrible experience with this, I thought a company with such high recommendation would be better. I thought wrong.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, March 13, 2021
Hi CJames,
Thank you for your feedback. We will look into the support opportunities with you. Please email us at NetgearTeam@netgear.com with your phone number and time zone.
Thank you.
Thank you for your feedback. We will look into the support opportunities with you. Please email us at NetgearTeam@netgear.com with your phone number and time zone.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on February 7, 2021
Posted by: James
We have large home and this router provides excellent coverage, fast speeds.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear review
on February 7, 2021
Posted by: Allen Harris
Product was easy to setup with the online app.Works great.
Written by a customer while visiting netgear.com
Customer Rating
5
Finally great connection!
on February 7, 2021
Posted by: Anonymous
I have struggled to get internet connection in my apartment for months, I finally purchased this router to go with the modem I rent and now the WiFi is stable consistently and very easy to manage and maintain with the netgear app. Highly recommend!
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing product
on February 7, 2021
Posted by: Tech w Nancy
I purchased this extender because I had a weak wifi signal in the furthest room of the house. My wifi would lag and I was getting 1 bar. After connecting the extender I am able to run wifi smoothly without the lagging and have all bars. Highly recommend!!!
Written by a customer while visiting netgear.com
Customer Rating
4
New
on February 7, 2021
Posted by: Charlie lang
It was rather challenging to get it set up had to call your company and it took approximately an hour and a 1/2 to re boot it
Written by a customer while visiting netgear.com