Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,958 Reviews)
Rating breakdown 9,958 reviews
5 Stars
7,950
4 Stars
1,245
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
It’s like night and day.
on April 18, 2021
Posted by: Russel James Lasiste
I wish I could’ve bought this sooner. Now I’m using the full potential of my internet connection.
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on April 18, 2021
Posted by: Moond76
I love how I get updates of blocked threats and the level of detail that I get from this router. Love this will buy again.
Written by a customer while visiting netgear.com
Customer Rating
4
Fits the budget and does the work
on April 18, 2021
Posted by: Mike
Was looking for the simple set up router for a while and had my eyes on this AC1750! It’s working well for the budget while have my big houses staffed with signals.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on April 17, 2021
Posted by: Jess
Quick setup, works perfectly. Our internet has been faster than ever no matter how many devices we have running at once.
Written by a customer while visiting netgear.com
Customer Rating
2
defective product
on April 17, 2021
Posted by: Kathi
After spending over an hour on the phone with the tech person, they finally said the product was obviously defective and I needed to return it to the store. I just would not get me connected to the internet for more than 15 seconds. I returned it to the store and purchased a different Netgear product which works just fine and it only took a short while to get it hooked up and working.
Response from netgear.comBy Consumer Affairs, April 20, 2021
Hi Kathi,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Frequently disconnects
on April 17, 2021
Posted by: Kittu
I bought this modem router as an upgrade to old router. It frequently disconnects so ended up going back to old router
Response from netgear.comBy Consumer Affairs, April 20, 2021
Hi Kittu,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Works but not as well as I thought it would
on April 17, 2021
Posted by: Courtney Mitchell
I have the highest speed internet I can purchase. But if just my full family is home watching tv playing on their phones streaming speed slows to significantly to the point where picture clarity is horrible y the he rating said it was best for homes and up to 25 devices well I’m here to tell you if I have on all devices at home the router does not do any justice I might as well use my cell phone data because the internet is so slow
Response from netgear.comBy Consumer Affairs, April 19, 2021
Hi Courtney Mitchell,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
PERFECT ADDITION
on April 17, 2021
Posted by: KATHRYN
Great addition to my modem in boosting my streaming experience!!!!
Written by a customer while visiting netgear.com