Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,957 Reviews)
Rating breakdown 9,957 reviews
5 Stars
7,950
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Perfect product for what’s needed
on April 30, 2021
Posted by: mswinz
Maintains a strong signal at a long distance. Very good product w/ easy setup
Written by a customer while visiting netgear.com
Customer Rating
5
Reliable and kid proof
on April 30, 2021
Posted by: Karen C
Purchased this item about a month the set up was very easy if you follow instructions throughly. The best part is the app is super easy to navigate through and even has parental controls support settings. The wifi reaches to rooms i wasn’t able to have wifi in and you can connect multiple devices!
Written by a customer while visiting netgear.com
Customer Rating
5
Good
on April 30, 2021
Posted by: Anonymous
Its too early to fully judge, but the early signs show that it is a definite upgrade instructions were good, but to set up, it does require phone conversations with both your ISP and Netgear.
Written by a customer while visiting netgear.com
Customer Rating
4
Great Buy!
on April 29, 2021
Posted by: Megan
This modem is fast, easy to setup, and can handle a lot. I love having the modem and router in one unit for ease and efficiency, and it does not take up much space. Love it so far!
Written by a customer while visiting netgear.com
Customer Rating
5
A PRETTY GOOD PRODUCT
on April 29, 2021
Posted by: Talon Duong
USE THIS DEVICE IN MY HOUSE BECAUSE FOR SOME REASON ISP WANTED TO HAVE OUR WIFI IN THE CONCRETE ROOM AND THIS THING FIXES THE PROBLEM RIGHT UP
Written by a customer while visiting netgear.com
Customer Rating
5
SO FAR SO GOOD
on April 29, 2021
Posted by: yankee
EASY TO INSTALL- MY 2ND NETGEAR PRODUCT W/ NO PROBLEMS.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear modem and router
on April 28, 2021
Posted by: Vee
It was easy to connect. I had one issue but you get 90 days off free tech support and they were very helpful. Great product!
Written by a customer while visiting netgear.com
Customer Rating
1
No connection
on April 28, 2021
Posted by: Anonymous
I have tried over and over but unable to connect to devices I will be calling support soon, im very disappointed
Response from netgear.comBy Consumer Affairs, April 29, 2021
Hi Melanie D Johnson,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com