Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
3
Love netgear
on July 17, 2023
Posted by: Peggy Lane
I actually love netgear products however I have had issues with this modem restarting or having to reset it frequently. I'm not sure if it's just a malfunction in this particular one because I had one previously that was fantastic.
Response from netgear.comBy Consumer Affairs, July 18, 2023
Hi Peggy,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great router for the price point
on July 16, 2023
Posted by: Tc kelly
Great options, remote administration, protection software all in one
Written by a customer while visiting netgear.com
Customer Rating
5
Convenience
on July 15, 2023
Posted by: Ayako Howard
My household resides in a tri-level dwelling. Normally if we’re on the first or third level, we get dropped internet because of the location of the modem on the second floor. Now that I hooked up our router, we never have to worry about dropped anything.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on July 13, 2023
Posted by: Anonymous
I was a bit skeptical about on rather or not my router would be compatible with Xfinity but it works great!
Love the design of the Router and the lightweight of it
Love the design of the Router and the lightweight of it
Written by a customer while visiting netgear.com
Customer Rating
4
Fast and reliable
on July 13, 2023
Posted by: Larry CRUTCHLEY
Getting Netgear is the smartest move I’ve made this year!
Written by a customer while visiting netgear.com
Customer Rating
5
Net gear R6400
on July 13, 2023
Posted by: Cheryl Branz
This is an excellent product. I will always use this brand.
Written by a customer while visiting netgear.com
Customer Rating
5
Fast. Really fast.
on July 12, 2023
Posted by: Matias
First mesh system, and all I can say is wow. Easy install. Very very happy with product.
Written by a customer while visiting netgear.com
Customer Rating
5
Quality Product
on July 11, 2023
Posted by: Brandon
I have used this router for almost 3 Years with no real issues. Overall good purchase.
Written by a customer while visiting netgear.com