Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,957 Reviews)
Rating breakdown 9,957 reviews
5 Stars
7,950
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
A Remarkable Router
on May 7, 2021
Posted by: Anonymous
Wow. This NETGEAR router truly is remarkable. Literally, it does all the work for you. With the super easy directions, we had our WiFi up and running in less than five minutes!
Written by a customer while visiting netgear.com
Customer Rating
4
Set up simple
on May 6, 2021
Posted by: pborino
Set seemed easy but I did have a few issues with getting it to connect to my internet service provider. Eventually it worked but it did take a few hours to fix. Now it works perfectly
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup fast wifi
on May 6, 2021
Posted by: Grace
Easy to install and startup with the app. No complaints with speed. I use it with Xfinity for my small condo, works great!
Written by a customer while visiting netgear.com
Customer Rating
5
The Black Hawk is not down
on May 5, 2021
Posted by: Fritz L Wise
Excellent replacement for the previous Netgear router that was ten years old. Excellent speed and coverage…
Written by a customer while visiting netgear.com
Customer Rating
4
So far; so good.
on May 5, 2021
Posted by: John G. Dungan
I just bought this thing, and I really feel like it is too soon to properly evaluate it. However, I learned that I bought it in error, mistakenly thinking that my old router was bad, when in fact it was a bad cable. However, this is faster than what I had, and I am hopeful that it will do for all the streaming that we now do. Ask me again if a few months.
Written by a customer while visiting netgear.com
Customer Rating
5
dependable/good range/good 5g
on May 5, 2021
Posted by: Anonymous
review says most/fairly easy to set up, it would be nice to provide a dependable windows 10 app
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on May 5, 2021
Posted by: Debbie
Replaced our Optimum router with the Netgear and have much better WiFi. Secure and easy to install and set up devices especially for non computer savvy users.
Written by a customer while visiting netgear.com
Customer Rating
3
Brand review
on May 5, 2021
Posted by: Anonymous
The product is okay. It boosts the WiFi however the Ethernet runs slow and laggy.
Response from netgear.comBy Consumer Affairs, May 5, 2021
Hi Stephen Grimenstein,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com