Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
4
Net gear AC1750
on July 29, 2023
Posted by: Mrs T
I just used this product for a week, but so far so good. There was a bit challenges with installing process. We followed all the steps of instructions but we couldn’t make the device to work. We were about to return the device. We decided last trial: push the reset button on the modem; we were then able to complete the installation and made it work. Lesson learned: Always Reset the equipment before starting the installation process.
Written by a customer while visiting netgear.com
Customer Rating
5
Working great since 2016
on July 28, 2023
Posted by: TP55
I bought this router in 2016 and it continues to work very well.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on July 27, 2023
Posted by: Kim center
This router does a great job and provides good WiFi throughout our whole house. Highly recommend!
Written by a customer while visiting netgear.com
Customer Rating
5
Better than providers
on July 26, 2023
Posted by: Tilar
Works better than every modem I’ve rented from my provider by about 10-15mbps download. Have it paired with an Eero system
Written by a customer while visiting netgear.com
Customer Rating
3
A bit slower than expected
on July 25, 2023
Posted by: Victor.Lima
This router/modem is a bit slower than expected. The one came with my service provider was clearly faster. Slow starting up. Overall, gets the job done.
Response from netgear.comBy Consumer Affairs, July 27, 2023
Hi Victor,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing slow speed, we recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing slow speed, we recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR router
on July 25, 2023
Posted by: Sheila Franklin
Excellent device, I have had the NETGEAR router for five years and it works exceptionally well.
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR router
on July 25, 2023
Posted by: Sheila Franklin
Excellent device, I have had the NETGEAR router for five years and works exceptionally well.
Written by a customer while visiting netgear.com
Customer Rating
4
Works fine with monthly reset
on July 23, 2023
Posted by: Burk
This works fine. I find myself having to unplug to reset it just about monthly or nothing will connect to it properly.
Written by a customer while visiting netgear.com