Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
1
Owner
on September 8, 2023
Posted by: Betsy
Nighthawk has performed poorly. I stream everything and there has been so much lagging. Poor performance
Response from netgear.comBy Consumer Affairs, September 11, 2023
Hi Betsy,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Worked until it didn’t
on September 8, 2023
Posted by: Will Haddick
Worked great until the WiFi network became unavailable to any device for no apparent reason.
Response from netgear.comBy Consumer Affairs, September 11, 2023
Hi Will,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
A sufficient router
on September 8, 2023
Posted by: DaveB
The R6400v2 router is sufficient especially at the low price point. But the router lacks parental controls.
Written by a customer while visiting netgear.com
Customer Rating
4
Good
on September 7, 2023
Posted by: Nick T
This modem is 10X better than the one the internet provider gave us. The only negative thing I can say is that it takes forever to reconnect after rebooting or a power outage.
Written by a customer while visiting netgear.com
Customer Rating
5
R6400v2 router
on September 7, 2023
Posted by: Kevin
Replaced an older Netgear router with the R6400v2 recently. Setup was very clean with the Nighthawk app on the iPhone. Performance is noticeably improved, compared to the previous router.
Highly recommend this affordable unit!
Highly recommend this affordable unit!
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR still going strong
on September 5, 2023
Posted by: Deb Hilborn
I bought this WiFi Router 3 years ago and have not had any issues other than a quick unplug and replug every now and then.
Written by a customer while visiting netgear.com
Customer Rating
3
Signal drops
on September 4, 2023
Posted by: Jamaine Tolbert
It's been a while before we started having issued. Our master bedroom is the furthest from the router and our signal started dropping here and there lately. Was going on for a few months we finally did a factory reset and so far so good. But it does drop through out the house sometimes to. Still a little spotty but way better than what it was.
Response from netgear.comBy Consumer Affairs, September 6, 2023
Hi Jamaine,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device when experiencing signal drops: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device when experiencing signal drops: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Too slow
on September 4, 2023
Posted by: Dammian
For the past few days am trying to reconnect cameras and garage motor to connect and the massages I get from this things are INTERNET WEAK.. I never had this issue before.. sad no good for me ..
Response from netgear.comBy Consumer Affairs, September 6, 2023
Hi Dammian,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com