Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,957 Reviews)
Rating breakdown 9,957 reviews
5 Stars
7,950
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Awesome
on August 7, 2021
Posted by: Anonymous
We were having intermittent internet. Was told to get a new router and modem. Did some research and read reviews and saw this one came highly rated. Had a little trouble getting it to connect to the net but once it connected it has been absolutely awesome. No more spotty internet, no more freezing. I highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
1
Did not work.
on August 7, 2021
Posted by: John Collis
I bought this router brand new from a retail store. I spent hours trying to set it up. The app wasn’t helpful. The firmware on the router wasn’t up to date. After two lengthy phone calls with tech support, it still doesn’t work. I feel a new unit shouldn’t require 3 separate calls with tech support and cause so many issues. I will be returning.
Response from netgear.comBy Consumer Affairs, August 9, 2021
Hi John Collis,
We're sorry to hear that you had problems with your R6400 and are planning to return it. We do have a installation resource with guided assistance at the following link: https://kb.netgear.com/119/How-do-I-set-up-and-install-my-NETGEAR-router?language=en_US.
For the R6400, the firmware was updated as recent as 7-28-21 here at the following link: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you still wish to return and if you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your R6400 and are planning to return it. We do have a installation resource with guided assistance at the following link: https://kb.netgear.com/119/How-do-I-set-up-and-install-my-NETGEAR-router?language=en_US.
For the R6400, the firmware was updated as recent as 7-28-21 here at the following link: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you still wish to return and if you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Did not work.
on August 7, 2021
Posted by: John Collis
I bought this router brand new from a retail store. I spent hours trying to set it up. The app wasn’t helpful. After two lengthy phone calls with tech support, it still doesn’t work. I will be returning.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great!
on August 7, 2021
Posted by: Beefaroni
I’ve had this bad boy for a few years now and it can handle multiple devices in the house streaming games or video. We do not have cable…
Written by a customer while visiting netgear.com
Customer Rating
4
Able to game online and stream simultaneously....
on August 6, 2021
Posted by: C.Goins
Definitely opens up the bottleneck from your providers router. It also has protection for several devices and the app allows you to easily control everything.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear AC1750
on August 6, 2021
Posted by: Edward Oscar Hernando
This wi-fi extender really works and it was so easy toinstall. Now we have smiles on our grandkids because they can actuallly have a better reception on whatever wi-fi gadgets they have, so my wife and me are happy! Peace!
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear 1750 review
on August 6, 2021
Posted by: Don Partee
Unit has great range and wad easy to install and set up.
Written by a customer while visiting netgear.com
Customer Rating
5
Best investment.
on August 6, 2021
Posted by: Maria
Never imagine the difference this device do! I love it!
Written by a customer while visiting netgear.com